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About

About This Business

This business offers tankless water heater services.

BBB Accredited Since: 8/15/2008

Years in Business: 23

Business Details

BBB File Opened:
10/23/2013
Business Started:
12/14/2001
Business Incorporated:
12/14/2001
Type of Entity:
Corporation
Alternate Names:
Noritz America Corporation
Business Management:
Ms. Bronwyn Planasch, Manager
Mr. Hiroshi Ichikawa, Vice President
Mr. Hisashi Uryu, President
Ms. Kamery Isaksen, Customer Service Manager
Ms. Stephanie Wilson, Customer Care Supervisor

Additional Contact Information

Principal Contacts
Mr. Hiroshi Ichikawa, Vice President
Mr. Hisashi Uryu, President
Customer Contacts
Ms. Kamery Isaksen, Customer Service Manager
Ms. Stephanie Wilson, Customer Care Supervisor
Fax numbers
Primary Fax: (714) 241-1196
Additional Phone Numbers
Other Phone: (949) 420-0409
Other Phone: (714) 433-2905
Additional Email Addresses
Primary: Email this Business
Additional Websites
ethicalcommunity.org/nori...

Additional Information

Latest Reviews

  • Jumana J

    "I've had issues with this water heater since day one and then it completely stopped working about 8 months after my purchase. The installation was still under warranty so they came out and followed Noritz instructions over the phone to fix it." ... Read full review

  • Karyn M

    "If I could give zero or negative stars, I would. My tankless water heater was turning itself off for no reason." ... Read full review

  • Charles W

    "After 4 years the unit stopped producing hot water and was throwing codes. I hired ********** to fix the unit." ... Read full review

View all Reviews

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