We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.3

Average of 306 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Steven R

    Date: 11/17/2022

    I was trying to print stamps and received a message that my credit card had expired spent an hour trying to update my account but kept receiving message that I couldn't update it. Called for assistance and the young lady took care of it in less than 2 minutes. Well done!

  • Michael K

    Date: 11/17/2022

    I signed up with Stamps.com about two years ago. The website had no indication that there would be a monthly. After signing up, they started charging me $20 per month with no notification that I was being charged. I would have canceled the service if I would have known. After noticing the charges on my credit card, I contacted stamps.com and the most they were willing to reimburse me was 3 months of fees. This was a scam. I was not notified at all how much the service costs and how much I am being charged. When I called, they failed to take responsibility for their deceptive practices. This is unacceptable.

    Stamps.com

    Date: 11/22/2022

    Dear Michael,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Mary C

    Date: 11/16/2022

    **************** was very polite and patient, as I fumbled thru the process. I have never had a bad experience with Stamps.com. Thank you for having this service for those of us who have to do mailing at least 4 times a year. I also like that it is easier to keep track of what I am spending on my mailing service. Keep up to good work.

    Stamps.com

    Date: 11/17/2022

    Dear Mary,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Merikay R

    Date: 11/16/2022

    I recently started working where they previously have used Stamps and I find it wonderful. Any issues are handled professionally and quickly. It is so convenient to print your stamps and any postage that you need, at a discounted rate.

    Stamps.com

    Date: 11/17/2022

    Dear Merikay,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Roxanne H

    Date: 11/15/2022

    Had a problem finding a receipt for an autopay because we have multiple accounts. ******* I spoke with was quick, efficient, nice to speak with and got what I needed.

  • Rebecca O

    Date: 11/15/2022

    I fail to really see any savings from using your stamps and buying them from the post office. True, I am saving $.03 per stamp, but when I also have to purchase the sheet of stamps as well, where is the savings?

    Stamps.com

    Date: 11/17/2022

    Dear Rebecca,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Carrie B

    Date: 11/14/2022

    The customer service is excellent. ********************** responded quickly to my inquiry.

    Stamps.com

    Date: 11/17/2022

    Dear Carrie,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • T. I.

    Date: 11/09/2022

    I will always be a loyal customer for ********************** thanks to their extraordinary customer service and product. It is very ******************** labels are calculated accurately. I have no worries when shipping packages, large envelopes, certified mail, et al. thanks to stamps.com.

    Stamps.com

    Date: 11/10/2022

    Dear Tannya,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Kathy B

    Date: 11/03/2022

    We've used Stamps.com for a few years now. It is very user friendly and with the discounted postage, it more than covers the monthly fee. Any questions and/or assistance is met with professionalism, courtesy, and knowledge. Best choice to cover shipping we've made.

    Stamps.com

    Date: 11/10/2022

    Dear Kathy,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • AJ C

    Date: 11/03/2022

    Stamps.com has brought efficiency to our bills mailing process, as well as, convenience for my BOM when she needs a registered letter mailed. Recently, I needed to speak with customer service. They were friendly, knowledgeable, and solved my problem. Thank you Stamps.com for changing my office work place.

    Stamps.com

    Date: 11/10/2022

    Dear AJ,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.