Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21275535
  
  I am rejecting this response because:

  I never ever received any sort of email from them offering me a refund!  This is false. They have never contacted me ever, after I attempted to contact them multiple times.
  
  Sincerely,
  
  *******************

  ude and asked for more money and I explained this was essentially a second refill, which I had paid for during my visit with her in November. She did not do what I asked.The next thing I know she deleted me from my Push account with her, giving me no access to contact her or our past conversations and medical records. This is very rude and unethical. I am filing a complaint with the ************* against her.I wrote to Push Health addressing the issue and asking for a refund of $47.49 since I didn't receive the full refill cost. No response. When I call no one answers the phone. When I email the help@push health, there is no response to my emails. They are the representative and employer of Dr. ****** and are not following medical ethics procedures by not responding to customers.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for reaching out! First, we'd like to make it clear that we are not employers nor are we representatives of the mentioned provider. The open practice function our platform provides allows patients and providers alike to sign up and be matched with someone licensed/located in their state. We here at Push Health make sure the providers that sign up for our platform are licensed to practice but DO NOT manage how they practice. When you reached out to our customer service via email we let you know that in a case where your provider was unresponsive or you were not able to receive your medication we would issue a refund. We did not receive word on whether a refund would be necessary or not. We will refund the mentioned transaction immediately.

  Thanks,

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, ***** Took me off her services after sending a rude and ugly message to me because I simply asked her to explain to me why I needed to pay for the PA because my insurance company was questioning that and wanted to know since Ive been been working with my insurance company to find out what weight loss medicine they would cover under my insurance. I personally have never had a doctor ask me to pay for a PA to be submitted for insurance to cover something. I didnt mind paying for it but after talking with insurance it also gave me a red flag, I also read a lot of BBB comments of people paying for the PA and never getting there stuff sent it. upon. Checking into this father she does not even have a license In the ***********. Now I am being told Ill have to pay another $69.99

  Business Response

  Date: 02/28/2024

  Hi,

  Thank you for letting us know. We have looked into your account and see that all charges between you and the mentioned provider have been cancelled/voided. If you have not seen the funds return please let us know so we can investigate further. We have reviewed the provider's account and can confirm they have an active ** license. That being said it is of utmost importance to us that patient's using our platform receive quality care and are treated respectfully. Please let us know if there is anything else we can do for you.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using push health to fill prescriptions. Upon switching insurance, I was told I would need a prior authorization. ***************************** had stated that the insurance would not approve the prior authorization yet still proceeded to charge me $75. She did not advise that if the PA was rejected I would not be refunded for the PA. Had she advised of this, I would have never proceeded. She then stated she could not authorize refunds for PA, I would have to email push directly. Upon doing that I was sent a canned email with the same reply that they can not refund PA invoices. **** advised they could. I was given the runaround and told they could refund a prescription that hadnt been filled fully knowing that wasnt an option. I want to be refunded the PA invoice as I was not properly disclosed that it was not refundable if insurances didnt accept it. And **** knowing full well it wouldnt yet still charging me.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for reaching out. As our team previously stated we are unable to refund your invoice under this circumstance. We'd like to make it known that we contacted the provider and made sure to review your case carefully. Unfortunately, there is nothing more we can do at this time.

  Thanks,

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for bringing this to our attention. Unfortunately, the contents of the package are out of our control and will have to be handled between your provider and the pharmacy. We understand this is a frustrating circumstance and we'd like to help however we can. We can provide you a refund if we have your providers written approval. Please let us know if you need us to contact the provider directly.

  Thanks,

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into because it seemed like a legit site. Im currently being told to try all the medications that I dont want to use. I communicated I wanted to try the original medication I used in the past and can now afford again but I am being suggested to buy perceptions I could NEVER afford initially. Im very dissatisfied. I feel as if this site is a scam and is trying to make me buy into stuff from other countries and NEVER receive it as seen in prior reviews. Im displeased and want to cancel my account and get a refund. Also nervous about my personal information being on this site.

  Business Response

  Date: 02/10/2024

  Hi,

  Thank you for bringing this to our attention. We can confirm that your prescription request expired and as result your charge was voided. We have disabled your account and can assure you that there is no reason to be nervous. You can contact us at ******************************* if you have more questions.

  Thanks,

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21226818
  
  I am rejecting this response because:

  Still in process of waiting for the accounts to be deleted (my account, sub accounts, **** and ******* accounts). Will close this complaint once I get confirmation that all accounts have been deleted from the Push app and anything associated with the Push app (website, etc.). Still dont understand why there isnt a delete account button on the app that I downloaded via Apple, at this time, but Ill just wait it out, for the back office to figure it out.
  
  Sincerely,
  
  *************************************

  hich is not true, because they are not a medical provider and should actively delete my account per my request but are refusing!

  Business Response

  Date: 02/10/2024

  Hi,

  I see you have been in contact with our team regarding this situation. Please reach back out if the information we have provided does not adequately address your request.

  Thanks,

  Business Response

  Date: 03/01/2024

  Hi,

  As I previously mentioned our team reached out to you (Feb 7th 2024) in an effort to help assist you with this matter. We have been cooperative and sent you sources as to why we are required to keep certain information. If you would like us to proceed please respond to our email as soon as you can!

  Thanks,

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21226818
  
  I am rejecting this response because:
  

  The company is fraudulently linking resources that do not apply to my case. They are also in violation of Apples App Store policies, which require third party health apps to have a delete account button option available on their app, dating back to 2022. I, too, have linked multiple things to address this and they are adamant to not comply to delete my account and the sub accounts of my minor children. 
  

  This app is fraudulently holding on to my sensitive data of my children and I. Ive NEVER used your app no money has been exchanged on this app, no lab work has been done, never got a prescription, etc. Only communicated, like text messages, to a doctor, for advice, during the pandemic two years ago!! Started requesting for the account to be deleted in 2022.

  This all is unethical! Your fake 5 star reviews are noticeable, too.

  Im not going anywhere!! DELETE the accounts! Youre in violation of the Apple App Stores policies and youre straight up liars/frauds on to why you have to hold on to my sensitive data!
  

  Stop writing back unless the accounts are deleted with proof!!! 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund, I feel super scammed from this app. This is not right to do at all.

  Business Response

  Date: 02/20/2024

  Hi,

  Thank you for letting us know. We have sent you an email ********************************* and hope to get this resolved for you as soon as possible. If you can not find our email please reject this response and let us know.

  Thanks,

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to pay 5 separate times for doctor to issue prescription and PAs for medications. Medications were never approved. Doctor submitted wrong ** for one. No medicine was every approved, therefore I never received anything - contrary to the service I paid for which was specifically to obtain weight loss medications. No medications were obtained and no responses to multiple requests sent to customer service. Again, no medication was approved or received.

  Business Response

  Date: 01/30/2024

  Hi,

  I see we have recently communicated through our customer service team. Please get back to us as soon as you can in regards to our latest email dated 1/24/24. We understand this is frustrating and I assure you we're doing what we can to assist.

  Thanks,

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/10/2024

  Hi,

  Thank you for bringing this to our attention. I see we have been in contact and assisted you with this matter through our customer service team. Please let us know if there is anything else we can do to assist.

  Thanks,