Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have not received the refund as of today , August 3 2023 . Thank you 

  
  Sincerely,
  
  *************************

  help ! This is not cheap .

  Business Response

  Date: 08/02/2023

  Hi,

  We see these transactions have been refunded! Please let us know if there were any issues receiving your funds.

  Thanks,

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place scammed me. I used them to get a weight loss med. They charge me then tell me I have to pay more because it need a prior auth for the meds. so i pay for that. they said they sent it. ive talked to my insurance company 3x and the pharmacy and they said no they have not. they took my money and did NOTHING FOR ME! DONT BE THE NEXT VICTIM. They will lie and say they did things and they didnt. so im here out all the money will no meds still. DONT BE FOOLED BY THIS COMPANY! I WANT A FULL REFUND FOR BOTH CHARGES ***** AND *****

  Business Response

  Date: 07/24/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded the mentioned transactions. Please let us know if there is anything else we can do to assist!

  Thanks,

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's literally impossible to get ahold of ANYONE on the phone and the doctors are super flaky. I repeated asked them to change my pharmacy because Rite Aid does not stock follistim *** I needed it sent to an online pharmacy so I could afford it better. I explained why I couldn't change it as the app won't let me and though the app says it was sent to Rite Aid I checked and they haven't received ANYTHING. I just want them to forward my prescription correctly so I can get my medication

  Business Response

  Date: 07/24/2023

  Hi,

  I see we have already refunded the mentioned transaction. We hope this helps resolves your issue.

  Thanks,

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nurse practitioner I am assigned to. She never responds to her messages. I have not gotten any response from her. On Thursday July 13,2023I submitted for a prescription to be filled to my nurse practitioner. She approves it and its still pending as July 15, 2023. I called my pharmacy and they said they have not received the prescription. I have called push health and messaged the nurse practitioner. No response from her or push health. I have called and emailed. Sent messages and no one has gotten back to me. I should have gotten back to me with a resolution. I have seen some complaints where they waited 2 weeks and I am not waiting that long. I want my prescription. I have 1 dose left and I need my prescription.

  Business Response

  Date: 07/24/2023

  Hi,

  I see we have been in contact and have refunded the mentioned transaction. Please let us know if there is anything else we can do to assist!

  Thanks,

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************ates from the pharmacy I reached out again to see what the status was. ****** told me that she cannot cancel the order at this time because the medication is already being processed. I then reached out to push support because I believed ****** was purposefully being lackadaisical and deceptive. **** contacted her and she gave a different reason for not being able to cancel. Push essentially dismissed my concern for her being dishonest and told me theres nothing they can do. I reached out to the pharmacy and they were able to confirm that they CAN cancel the order, and that they havent received payment from the provider! I have since contacted push and ****** requesting my refund since I was told if the pharmacy could cancel the order I would get my money back but have not heard back from them. I basically caught the provider lying trying to retain profit. This is unacceptable. Please make this right.

  Business Response

  Date: 07/24/2023

  Hi,

  Thank you for bringing this to our attention. We see we have been in contact with you and issued a refund. Please let us know if there is anything else we can do to assist.

  Thanks,

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund. I spoke to a doctor and was prescribed a medication. It was send to to preferred pharmacy, but needs to be authorized by the doctor. I have sent the doctor 2 messages and have heard nothing. Prescription was sent 7-8-23 and I sent 2 follow up messages on 7-11-23z I would like my prescription to be authorized or a refund.

  Business Response

  Date: 07/24/2023

  Hi,

  Thank you for making us aware of the situation. We have processed a refund for your transaction. Please keep in mind the funds may take a few business days to reflect in your account.

  Thanks,

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged for services I didnt receive. The lab was out of business they charge me $151. For that. Then charged $75. For ozempic prescription that they never sent. And had me fill out huge questionnaire that had all my personal information and more. Then after that they ghost you!!

  Business Response

  Date: 07/19/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded the mentioned transactions and we apologize for this inconvenience. Please let us know if you do not receive your funds within the next few business days.

  Thanks,

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/12/2023

  Hi,

  Thank you for letting us know. We have refunded the transaction and can assure you we do not have your credit card information saved. Please note that the funds may take a few business days to return to your account.

  Thanks,

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20231372
  
  I am rejecting this response because:

  I have not been switched as of 6/30/2023 to a new provider. I have not received ANY medication from any physician provided by push health. Its been a couple of weeks and I have not received anything. Im requesting a refund.
  
  Sincerely, 
  
  ***********************************

  Business Response

  Date: 06/28/2023

  Hi,

  I see we have switched you to a different provider. The payment you made will transfer to the next providers request. If this is not the case or you were not able to retrieve your medication please let us know at ******************************* and we will assist.

  Thanks,

  Business Response

  Date: 07/05/2023

  Hi,

  Thank you for letting us know! We have issued a refund for the mentioned transaction as of 7/5/23. We hope this has not caused too great of an inconvenience.

  Thanks,

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $145 to push they claim the prescription was filled yet ********* said they did not receive and said it must be sent again. I get no response from push just an email telling ********* how to look for it. Which is no help they say to contact push. My dob 02/29/1964.

  Business Response

  Date: 06/28/2023

  Hi,

  I see you have emailed with a member of our customer service team. Please email us again at ******************************* if you were not able to retrieve your prescription.

  Thanks,