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Business Profile

Commercial Truck Repair

Cardinale Way Volkswagen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Truck Repair.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my profound dissatisfaction and frustration with my recent experience at your dealership. On New Years Day, January 1st, 2025, I visited CardinaleWay Volkswagen at 4:15 PM with the intention of purchasing the 2024 Volkswagen Tiguan Sport Utility, which was advertised at a specific price [A](****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************). To my utter dismay, upon arriving at the dealership, I was informed that the vehicles price had inexplicably increased to $32,000significantly higher than the advertised amount [A](****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************).This blatant discrepancy between the advertised price and the actual price presented to me is not only misleading but also constitutes false advertising. It is both unethical and unacceptable for your dealership to engage in such practices, which undermine consumer trust and tarnish your ************* a consumer, I expect transparency and honesty from any business I engage with. I urge you to address this matter promptly and take corrective actions to ensure that such instances do not occur in the future. It is imperative that your dealership upholds the principles of integrity and fairness in all its dealings.

    Business Response

    Date: 01/17/2025

    Thank you for bringing this matter to our attention. At CardinaleWay **, we are committed to providing transparent and competitive pricing while ensuring our customers have a positive experience when purchasing a vehicle.


    After reviewing the details of the concern, we understand that there may have been some misunderstanding regarding the pricing of our vehicles. We take feedback like this seriously and have already taken steps to clarify any miscommunication.


    We are pleased to have worked closely with ****** and their family to resolve the matter to their satisfaction, culminating in the purchase of a new Volkswagen Jetta just a few days ago. We trust they are enjoying their new vehicle, and we remain available to address any further questions or concerns they may have.


    At CardinaleWay **, we strive to ensure every customer feels valued and respected. Please do not hesitate to contact us if there are additional matters requiring attention.

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for extended warranty and gap coverage for a vehicle that I purchased from this dealership. I sold the vehicle and went to the dealership to collect a pro rated reimbursement payment (Around 15 or $1600) for those purchases back in late March early April of 2023. I was told by their finance person (****) to wait 6 weeks for the payment to arrive. I waited much longer (until July) to give them enough time to have it sent. I tried to reach out to **** multiple times but could not reach her. I went to the dealership to see of I could get some answers and found out that **** had quit or left the dealership and had not filed the paperwork. I was told by the new Finance person (**************) that he submitted the papers requesting the reimbursement shortly after that trip to the dealership. It has been 3 months since that was submitted. I have reached out multiple times to try and see when those 2 payments would be recieved and have not recieved one response from anyone at this dealership. They have completely ghosted me. It is very frustrating. I have bought 3 new vehicles from this dealership in the past and am extremely frustrated that they are treating my situation with complete disregard. I want the reimbursement checks and don't think I should have to wait any longer than the 6 months I have already been waiting

  • Initial Complaint

    Date:05/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******* C. ******** I purchased a 2018 Volkswagen Tiguan from Cardinale Volkswagen of *********** Ca. approximately at this time I purchased the VW Care Maintenance Plan and the Guaranteed assets Protection "G.A.P." insurance from the same dealership. Approximately 8 months later my wife totaled the car, In December of 2022. I was told i would not need to continue payment on the totaled Tiguan b7y the staff at VW which was a lie, I have email proof of this, the Gap Insurance refused to pay the entire dollar amount because I was due a maintenance plan cancelation of 1500 dollars from VW Care I have email proof of this as well i have been fighting for six months and just paid the last payment for the tiguan this month these car dealers are liars, and i feel like I was cheated and would like my money i am owed.

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint # ********

    I was not able to respond to the email I got 
    I did not get any copy of the contract . I have been trying to contact the dealer for days now and they don’t want to help me . They have haven’t even told me the name of the bank that finance the car loan and I have not received any paper work from any bankdy threatened to call the cops if I left with MY copy of the termination of contract . Basically the dealer wanted to make the sale and did not tell me who the bank would be that would take the loan . This place also ran my credit without my consent when the previous bank had declined to pay for the car I never agreed or was told that my credit would be ran . This is the most unprofessional dealer and place I been to . I would like to for someone to reach out to me above the GM for the unprofessional service that I was provided with and hopefully have this taken care of . I was made aware over the phone that I would just need to go in and leave that car but this dealer did everything to make sure that they got there money even when I did not want the car anymore and the paper work was signed that the contract was terminated by the dealer .

Cardinale Way Volkswagen is NOT a BBB Accredited Business.

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