We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Cameras

Ezviz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Carol N

    Date: 11/28/2022

    I purchased 4 EZVIZ cameras w/a router approximately 4 years ago. At the time, I was looking to purchase a new home, so I did not install them for 2 years at my new home. The set up in my new home was extremely difficult since the software would not recognize the equpiment (router or cameras), even being hard wired. I finally paid a local business to install and get the cameras configured while working w/their tech support, only to have them go offline 6 months later. ******** technical support number is completely unreachable. After trying for weeks on end, it says it's transferring you, only to cut you off every single time. Someone does eventually answer the ******** number, but they were no help at all. The ******** technician was absolutely worthless and had me delete everything and now I've completely lost my configuration and am back to where I was on the initial installation that I could never get configured. Except now the 4 defunct cameras are on the top story of my 2 story house completely unusable. The ip address of the router is unreachable, & my equipment configuration has been deleted, thanks to the ******** technician. I have been told that my case was escalated to someone named "******" who appears not to be able to dial a **** phone number correctly. She loses my emails & claims to have called me repeatedly, although I have no record of her calling even one time. She sent me a link with firmware to download that was not in English & the password *** incorrect. Then I didn't hear back from her for 2 weeks, only to have her tell me my case was closed so she reopened it. Even if I could download the firmware, I can't get to the ip address of the router. She finally promised to call me today, November 27th, and no calls came in to either phone number I gave her. This company should not be allowed to sell this product in *****************. The worst product and customer service ever. They appear to be scammers....extremely frustrated!

Ezviz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.