We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Digital Path, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.2

Average of 11 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Frank S

    Date: 10/20/2024

    Every week it's something different last time they said it was my router and I need to buy a new router so I did guess what now they can't figure out why I can't get online they called me back had me un plug some chords wait around. try it again the next day same thing so I just threw in the towel after I think around 10 years it's just not worth you getting hung up with the world when these guys are the gatekeepers and there's no one to address it.

  • William D

    Date: 10/18/2023

    They didn't have the service they offered. They claimed the service they provided needed to be adjusted months after installation. Why it wasn't installed to work at its best is baffling especially to a quality construction worker. The management I spoke with told me I should have complained about my poor service so they could make adjustments. They haven't made improvements to my area how was it going to be better. If they did make improvements why were we not notified of ****************. Don't waste your time and money on Digital path.

    Digital Path, Inc.

    Date: 10/19/2023

    Hi *******, 

    At the time we scheduled your installation appointment, we let you know we may be able to provide you with 200mbps but would be unable to guarantee these speeds until the time of installation. At the time of your installation, we were only able to provide you with our 50mbps plan based on your home location. You accepted the plan option and chose to move forward with your installation, agreeing to one year of service.

    We do offer a risk-free money back guarantee if you are unhappy with your service after using it for 30 days. However, since your installation 5 months ago, we have not received any contact from you regarding your service. During our discussion, I let you know that if you are experiencing any problems with your service, we would be eager to troubleshoot with you so we can identify the problem. As you declined, we have been unable to offer assistance to help improve your service. 

    We sincerely apologize for the disappointment you have experienced with your service with us. We wish we could have had the opportunity to resolve any outstanding issues but understand your decision to cancel your account instead. We wish you the best finding a new provider. 

  • Rocio G.

    Date: 10/03/2023

    I've been with Digital Path since 2021, I'm very happy with their service, never had any trouble with their internet, I'm on the Gen 6 wait for the upgrade to Gen **** have no problems with buffering or lose connection. I have a son who games mostly all day and another that streams movies and with both using at the same time. It works great. ********************* was very helpful today, helping on my parents Digitalpath. I would recommend to all my family and friends.

  • Shandi

    Date: 01/26/2023

    ****** and ***** came and upgraded my service and they were polite, friendly and safe. I say safe because a lot of gals out there, who use various services feel apprehensive about having a male in their home while their S/O is away. These two and ***** and ******** as well, are true gentlemen and helpful. They did a great job and were full of smiles.

  • Arthur L.

    Date: 12/23/2022

    Great customer service. Our representative ******* was super helpful. Our service got suspended because one of our payments didn't go threw as expected. ******** called us up and did a follow up and gave us a grace ****** so we could have our internet till the next payment. She was super helpful. Overall a great company.

  • Damon W.

    Date: 12/15/2022

    Digital Path provides great service to rural customers who have limited options. Recently they doubled my data plan at no extra cost. Who does that these days?

  • Crystal R.

    Date: 11/22/2022

    Great service in our rural area! Fast and consistent. I would definitely recommend them!

  • Bob A.

    Date: 11/21/2022

    Very good. Powerful service, multiple streaming. Excellent support from the helpful staff

  • Terry B.

    Date: 11/16/2022

    Up until a month ago I would have only rated 2 or 3 stars. People ******* was excellent but the wifi itself was weak for the price. But a month ago my ******* was upgraded and is now excellent in all ways and is one third cheaper than before.

  • Terry W.

    Date: 11/10/2022

    Digitalpath has always given us great service. We are completely satisfied with Digitalpath. Thank you.

    Digital Path, Inc.

    Date: 11/14/2022

    Thank you, *****! We are thrilled to hear you are enjoying our services!

Digital Path, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.