Reviews
This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 405 Customer Reviews
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Review fromMelissa D
Date: 05/24/2025
The absolute worst camera system I have ever had. Paid an unbelievable amount for cameras that do not work. Also paid for a subscription that I was never able to use and was not refunded for any of it. Very poor system, I would not recommend to anyone. **************** is not helpful and you spend hours on the phone or messaging a bot, and still get no answers or help. Just awful!!!!!!!!Review fromCharles H
Date: 05/20/2025
Truly astounded regarding how poor the customer support and service is for this company - they seem intent on self-destruction.... Tried to get support and consider upgrading my system - but they won't even talk with me - apparently due to the age of my system! And with their system tech upgrades my system no longer is operational - seems like a violation of customer trust/expectations.Review fromAmber L
Date: 05/13/2025
If I could leave a negative review I would. Use ANY of their competitors. I have had so many issues with Arlo, and there is no way of contacting corporate. My camera has gone offline, my feed history completely stopped working in the app. Arlo can only suggest hard resets which is useless because one of the main purposes of a security camera/doorbell is to see your home when you are not there! Also, I am paying for the services that they are not providing me, such as recordings of activity. The people who try to help are nice but they are not knowledgeable and you cannot comprehend their english.Review fromScott K
Date: 05/05/2025
Arlo has the absolute worst customer service I have ever experienced. I had two of my four outdoor security cameras go off line. When I tried to reach customer service, I initially got a bot directing me to a confusing trouble shooting list. After making numerous phone calls to customer service, I finally spoke with a human who again, simply read off of a troubleshooting sheet. No help at all. Cameras are still not functioning. I deeply regret my purchase.Review fromlinda b
Date: 05/05/2025
I have tried to get help from their customer service says someone will call me back within 5 minutes. Days/hrs later nothing case number ***************** I cancelled my subscription. My camaras will not keep a charge for more than 2 days they are totally dead. They are 100% charged. They have not had any more activity then usuall. There is no phone number to call for assistance. This company is horrible. Sorry I ever bought these camaras. Buyer beware they are junkReview fromGreg K
Date: 04/29/2025
They do not stand behind their product, the customer service is an insulting joke. Thousands of dollars spent with them and not one time have I ever asked for anything. A brand new camera lasted a whole week, have been ran around no less than seven times trying to get some help with a defective product. It is one computer/human after the next, repeating the problem over and over. Zero customer loyalty, zero customer service. Sadly I am only still using their product because switching is such a daunting task with the amount of cameras and houses they are put on. Until today, I can't deep acting insane and expect them to somehow become a company that I would want to do business with.
Arlo Technologies Inc
Date: 04/30/2025
Hello ****,
Good day!
This is ***** from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with the delayed resolution of the experts that helped you with your defective device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.
****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve these issues you have encountered.
I have created case number ******** as your Arlo case reference. I will be contacting you today to address your concern.Thank you and have a great day!
Kind regards,
***** *.
Customer Care Advocate
**********************.Review fromJake M
Date: 04/26/2025
I bought 2 essential cameras and subscription for a year. Product worked well until I stopped the subscription and that's when I could no longer see events. I then bought their Arlo hub to see events (since I had already invested in 2 cameras) but it does not indicate, person, animal, etc. just motion. To see the motion I have to download. Ridiculous and a hassle. Not a good buy.Arlo Technologies Inc
Date: 04/30/2025
Hello ****, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device/s. Please let us know if you need further assistance regarding your Arlo devices. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case. Thank you and have a great day! Regards,****** Customer Care Advocate ******************, ****Review fromGeorge F
Date: 04/13/2025
Tried to get assistance on purpose on their product, zero help, they should be prosecuted, and shu them down!!Arlo Technologies Inc
Date: 04/17/2025
Hi ******,My name is Von, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.We show that a camera replacement was already processed due to what happened under RMA *******. You should be able to receive it within 3 - 5 business days after it ships. Again, we do apologize for what happened and will take your feedback very seriously to improve our services even better.I look forward to your response.Thank you for doing business with us.Sincerely,Von ******************* AdvocateArlo Technologies, ****Review fromJanet R
Date: 04/10/2025
I bought an Arlo Essential Indoor Camera and installing it took my existing Arlo Pro Base Station and associated camera out of service. I am bed-bound by disability, and I use my camera connected to the ************ to identify who to let in my home. There is not a human being available at Arlo Support to assist. They updated their Knowledge Base the day after I asked for assistance. If I had not already had a reliable, dependable Arlo Camera for almost a decade, I would have looked for another company. Someone from ****** responded the morning after my digital interaction with Arlo Support and I missed the call, when I responded to the voicemail message, the V-Tech technician who answered my call denied that V-Tech had called me because they do not support Arlo products. I asked why then had V-Tech called me, he didnt know. The ensuing conversation was extremely stressful, to the point my family member thought that I would have a stroke! My VMB Base Station and associated camera still do not work, but I will try following the directions in the Arlo Knowledge Base that was updated the day after my initial contact with Arlo support, at that time I will update this review.Arlo Technologies Inc
Date: 04/14/2025
Hi *****, Good day! This is ******* from the Arlo ************* Team. I am reaching out in response to your BBB Review concerning your Arlo devices. We sincerely apologize for the inconvenience caused by our products and services and would like the opportunity to improve your experience. I will attempt to contact you within your local business hours for further assistance.If you wish to be contacted at a specific time, let me know. We are open daily from 6 AM to 6 PM PST. I can also discuss this via email so, let me know what works best for you. To respond to this email, you can send it directly to ****************************************** and use your case number, ********, as the subject. Thank you and we appreciate your business. Regards,******* *. ************* Advocate ************************************************Review fromWilliam G
Date: 04/04/2025
Do not buy any Arlo cameras. They are worthless. **************** is worthless and rude. I had my Arlo cameras for a year before I decided I was going to switch to any other camera. I have 3 of them and the batteries are complete garbage. They dont last longer than a week if not longer than 3 days. No matter the settings. Detection is absolutely terrible. It picks up the trees and shadows blowing in the wind and my flag in the far corners of the camera, which took me a while to figure out what it was even detecting with how closely I had to look to see movement. But anything else (animals, people, cars) ya know the important stuff it doesnt detect them until they are **** near on my front porch. Forget any cars that come into the driveway. They are an absolute waste of money. Stay clear of this company. Nothing but frustration. Wish I never would have bought them.Arlo Technologies Inc
Date: 04/07/2025
Hello ****,
Good day! This is ***** from Arlo ************* Team.
Id like to sincerely apologize for the inconvenience youve experienced. We understand how frustrating this situation must have been, and I want to assure you that this is not reflective of the level of service we strive to provide.
As discussed today, weve addressed your product return and refund request and have provided a resolution.
Please expect an update via case number ********. A confirmation email regarding this matter has also been sent to you. Should you need any further assistance, feel free to respond by updating the case.
Thank you for your patience and understanding. I look forward to speaking with you again.
Sincerely,
***** *.
************* Advocate
**********************.
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