Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Worldmark/Wyndham Timeshare owner. I got behind on my dues due to being unemployed. I tried to make a partial payment with paymentus in early April but Paymentus wont accept anything but the full amount due. When I was able to reach somebody on Monday at ******* they couldnt help me because they said they were sending it to Pinnacle Recovery that day. The day Pinnacle received it I made a payment to them but was unable to pay the full amount. They were wanting to add $300 on top of what I owed. They wouldnt even negotiate. I wasnt able to pay all of it so I called the following week and now I owe the same amount I owed previously before I made a payment. I argued the amount because I wasnt even 30 days past due on the final one and it shouldnt be with them. They sent off for a payment record. Come to find out they dont show me making a payment in December that I made which is strange because Worldmark/Wyndham shows the payment. They are wanting to charge me double for a payment that technically isnt even 30 days late and they shouldnt have had because I was paying them what I originally owed but because they were waiting on paperwork they ordered and told me to wait on making the last payment it caused another dues payment to show up in the system which was only 15 days past the date it was due. They want the payment plus that amount again for fees. It is a rip off. To top it off Paymentus calls me today (3 weeks after I put in for help) to take the payment I was trying to make to avoid it going to collections. I think Pinnacle was hoping I wouldnt catch that they had me missing a payment last fall that I didnt miss so they could make even more money off of me. I wish our state senators and congressmen would look into credit agencies and tighten up restrictions. More past due bills would be paid if companies handled it themselves and worked with people instead of making it difficult.

  

  Business Response

  Date: 05/13/2025

  Upon receipt of this complaint, a collection manager contacted Ms. ******* apologized for the confusion and refunded $110.00.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell behind in paying my maintenance dues for Worldmark, a timeshare, and it was submitted to Pinnacle for recovery. When I received the statement from Pinnacle, I called immediately to make a payment $402.32 but was told that the new amount was $790. They stated that my next quarter of Maintenance was due plus fees. My argument is that the second quarter is only due its not past due so why are there fees. They said they could take 20% off, but I would still have to pay past due fees.I dont understand how they can legally charge past due fees in something not past due.

  

  Business Response

  Date: 04/28/2025

  Our client updated Ms. ****** balance for the upcoming quarter at the time it was billed because she will not receive a bill while her account is placed in our office.  However, we can close Ms. ****** account once the delinquent amount is paid and she can pay the upcoming quarter to our client directly.  Our collection manager reached out to her, apologized for the confusion and did explain this to her via telephone.