Reviews

Review Details

• Review fromKay T

  Date: 10/20/2024

  I hired these guys because of the 4.9 rating on yelp , I spent $11,500 fixing and replacing the pipes since they were old and clogged with oil. After a week I notice sewage leaking down one of the new pipes. I called Oak plumbing multiple times yesterday (saturday) even sent them an email and no answer . I called again this morning and i get a voice message saying they will return any messages on the next business day. If you look at their website it says that they are open 24 hrs a day even on saturday.

• Review fromChristopher W

  Date: 04/26/2024

  I had a new shower installed by these guys. The first guy that came over cut the marble to the wrong size. So the owner came over and did the work himself. Instead of measuring the wall diameter, they just cut out pieces and put them in. The marble does not join up evenly with gaps at the top as wide as a quarter inch and at the bottom there is no gap. I asked the owner why he didn't measure the wall first. And he just said your walls are crooked. That's how it is and refused to replace it due to his other worker already wasting a piece of marble. The shower cost me ten thousand dollars and we have never been happy with it. They have come to recaulk it several times because the caulk on the bottom does not want to stick. Instead of drying it properly, they keep doing a patch job and have us on an annual re caulking itinerary.

• Review fromErik L

  Date: 02/01/2024

  We called Oak plumbing because my dad (90yrs old) tankless water heater went out. Everything started out great, but then Oak plumbing basically disappeared and left my parents without hot water. They basically went AWOL on us and wouldn't even return our calls. Also, they repeatedly had "issues" with parts not arriving from the manufacture. However, I was able to track them, they made it on time, and were signed for by Oak plumbing. I placed numerous calls to them to at least discuss what the next steps were and they ghosted us. We were forced to find another plumber and they quickly fixed the heater. A week later Oak plumbing emailed me saying the parts finally came in and they would install them free of charge once we paid the portion of work done first. Seriously?!?! We paid it in full and asked for them to give us the parts, which never arrived at our door... I don't know if they just didn't want to continue to try to fix the heater (which was under warranty) or not. Guessing there is no money in that. But to leave and elderly couple in the dead of winter without hot water and basically disappear and not respond after numerous calls is embarrassing and cowedly. My parents went 5 weeks without it thanks to Oak plumbing. A simple phone call stating they couldn't or wouldn't help anymore would have sufficed, but we didn't even get that. I have zero respect for this company. And the manufacture of the water heater has red flagged them for part hording. Disgusting.