Reviews

Review Details

• Review fromJennifer M.

  Date: 12/28/2022

  Very poor service Was put on hold and no one ever responded I had to call again There were no grounds to tow vehicle legally They said because it was parked on the lawn of a home I pay rent Landlord wanted it removed so without notifying me they towed it 11 days before Christmas. Heartless

• Review fromBernadette M

  Date: 08/05/2022

  My son was hospitalized for 1 month. At some point during his hospitalization his car was towed. When we found out it was towed, I called to see what could be done about it. I spoke to a man, who asked if my son would be released before September and I told him yes. He said that when my son was released, we’ll work something out. In hindsight, I’m guessing that September would have been the sell date of the car. At that time, the total was at $1300. (by time my son picked up the car, it was $1725) The day before my son was released, we called and spoke to the woman who runs the office. She said that fees are set and nobody can change them except the owner. She said she would call us back later that day, but never called back. The next day, on the day of my son’s release from the hospital, we again inquired to speak to the owner. The same lady who we had spoke to the day before, said he wasn’t available and she doesn’t know how to contact him. In fact, she said she doesn’t even know his name, she just calls him Happy. I asked, if there was an emergency you wouldn’t know how to contact him? To which she replied, “Yes, I know how to contact him in an emergency and this isn’t an emergency.” She gave us the company email address but no one responded to our email. She told us we were welcome to call back to see if we could catch him in the office, and we did. Multiple times, to no avail. The day after his release, we knew the car would have to be picked up that day one way or the other, regardless of if the owner contacted us (he never did). I checked the company website and company review sites to see if I could find any other contact info and I couldn’t. But, I did see a review where someone could’t pick up their car because its cash only. We called to make appt to pick up car (around 9am) and the lady told us that there were no appointments available that day. I asked if she was saying we couldn’t pick up the car because they don’t have opening, but at the same time th