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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    Complaint: 23044480



    I am rejecting this response because:

    Management from the UPS store reached out but the business still hasn’t contacted me with anything.



    Regards,



    C***** ********


























































    nd.

    January 2nd I get an email asking for more images added to the portal. (After I've already thrown away the box.) Luckily, I had all those pictures saved and added them in. I respond and never hear back.

    February 26th I email them saying I'm waiting for an update please advise. They respond days later asking for additional photos of the item's inside of the box. (Which makes no sense why I would have those, I took them out before I saw any damages.)

    During this whole interaction management from the Atascadero store has been looped in on the emails and assuring the claims team that the refund needs to be issued to no avail. They are now blaming tariffs and a not clear enough image of the label they made and have to not give me a refund.

    This claim is for UPS Claim's team and not the Atascadero location.

    *I will include many emails below in the images* (They have not tried to resolve this.)

    Lastly, every timer I email them it's a different person.

    Best,

    C*****

    Business Response

    Date: 03/17/2025

    To Whom it May Concern,

    We would like you to know that we are working diligently to solve this issue and make sure that our customer is satisfied with the service we are offering!

    We have escalated this matter to the corporate and would like to assure that our representative is working hard to make sure that this issues is solved in the favor of our customer asap!

     

    We really appreciate your patience and looking forward to helping you in any way possible!

    sincerely,

    M***** *******

    Store Owner and manager

     

     

     

    Business Response

    Date: 03/26/2025

    Dear UPS customer,

    we are delighted to inform you that the UPS claim department has approved your claim and a check will be issued and mailed to the address provided to us in the supporting documents received. Should you have any questions please don’t hesitate to contact us at (805) 466-9015. 
    thank you for your patience with this matter!

    the UPS store manager 

    Customer Answer

    Date: 03/26/2025





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23044480, and find that this resolution is satisfactory to me.




    Regards,



    C***** ********








































The UPS Store is NOT a BBB Accredited Business.

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