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Business Profile

Security Guards

Post Alarm Systems
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** Post

    Business Response

    Date: 05/14/2025

    We will be reaching out to the client later today or tomorrow.  There was correspondence back in December as we did a rate increase and she wanted to see if we could do anything about it in which we let her know that we could not as she is already paying under when the current rates are for that service and she could cancel or continue with us.  They  spoke to my Sister **** Post ****** at the time.  We are now looking to see if we have any other records of others they spoke to since then.  

    As mentioned we will reach back out to them and to them and see what we can come up with.  There was an email today that came through right before this came through and that is the first I am hearing of this.  We like to work with our clients and do what we can.  We always try to call clients back so I will also try and find out who else they spoke to that never returned their calls.

    Rob Post

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