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Business Profile

Payment Processing Services

Bill
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 159 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 03/13/2024

    Hi *****,

    Thank you for reaching out to us with your concerns. We acknowledge receipt of your complaint submitted to the Better Business Bureau, and we take your feedback seriously.

    Please be assured that we are actively investigating the matter to address your concerns appropriately. Our team is committed to resolving this issue in a timely and satisfactory manner.

    Should you have any further questions or require additional assistance, please do not reply to the email that we just sent to *********************.

    Thank you for your patience and understanding.
    ******

  • Initial Complaint

    Date:02/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with this company and they closed my account without notice. I am now unable to link my bank account from my account with them. I want my bank account deleted from my account with this company and then I want my account with this company completely deleted.

    Business Response

    Date: 03/13/2024

    Hi ****,

    Thank you for reaching out to us with your concerns. We acknowledge receipt of your complaint submitted to the Better Business Bureau, and we take your feedback seriously.

    Please be assured that we are actively investigating the matter to address your concerns appropriately. Our team is committed to resolving this issue in a timely and satisfactory manner.

    Should you have any further questions or require additional assistance, please do not hesitate to reply to the email that we just sent to ***********************.

    Thank you for your patience and understanding.
    ******

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a BILL.com consumer for years without issue, but just recently have been put in the position to make use of the invoice financing option. After financing 2 invoices totaling $30,000 without issue, every invoice since has not been "eligible". What I have ascertained from talking to several *************** and 2 "escalation" team members is they have an algorithm they use but actually cannot tell you what's wrong with any given invoice that's not eligible. I have customers that pay late and need to rely on this feature - If I cannot, the reasonable expectation is that you tell me exactly what's wrong with an invoice, and why BILL.com cannot deliver on this much touted functionality.

    Business Response

    Date: 02/13/2024

    Hi *****,

    My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.

    We thank you for the opportunity to make this right, we'll be in touch.

    Warm regards,
    Jazmien

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21118830

    I am rejecting this response because: They finally reached out. But they still have not CANCELLED/DELETED my account. I submitted a CANCELLATION request. Instead they just deactivated it but I can still log in. I need the account CANCELLED. That is the request I put in OVER A MONTH ago

    Sincerely,

    *************************

    Business Response

    Date: 01/11/2024

    Hi *******,

    My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.

    We thank you for the opportunity to make this right, we'll be in touch.

    Warm regards,
    *******

    Business Response

    Date: 01/22/2024

    Hi *******,

    This is our final response.

    In reference to Case ********, we would like to inform you that ******* has verified the deactivation of the account linked to your email address, effective 12/11/2023.
    To facilitate your privacy concerns, we have shared the necessary details for submitting a Data Deletion request. Our dedicated Privacy Team will meticulously review and manage your request. Following the completion of the data deletion review, they will provide you with a direct update.

    Warm Regards,

    Jazmien

    Customer Answer

    Date: 01/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took money from my account. This is theft. I never authorized nor do I even know how they have my account information. They are listed on my bank statement with their phone number per my bank.

    Business Response

    Date: 01/04/2024

    Hi ******,

    My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.

    We thank you for the opportunity to make this right, we'll be in touch.

    Warm regards,
    *******

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