Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Bill
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 159 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 05/22/2023

    Hi *******,

    Hope you are doing well. We apologize the delay on our end in replying to your BBB complaint. I have searched our systems, and I see our ****** of ********* Escalations connected with you on 04/05/2023 to address your concerns successfully.

    We thank you for your patience and send our sincere apologies for the poor experience. We are glad that we were able to resolve your concern. Should you have any additional questions, feel free to reply to ** via case 00578684.

    Warm regards,
    ******

  • Initial Complaint

    Date:04/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received weekly payments form the same vendor for 3 years. I udpate my bank account, accept an invoice, and Bill.com deactivated my account AFTER the invoice was received. Left me with no way of getting my payments from my employer, and locked me out of all their customer tools. I ended up having to file a theft complaint in the corporate address's county. Their whole service is HOT TRASH.

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company tried to bill my account for no usage.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19577686

    I am rejecting this response because:

    I do not have access to, nor will I create a Bill.com account, so I am unable to respond to any tickets or messages. Bill.com sends a message link to my email, and since I cannot respond, my complaint tickets are closed. They give no other contact option. 
    Sincerely,

    ************************************* with this company. My agency contacts have been unable to get bill.com to offer an explanation or to provide my documents. What are my options?

    Business Response

    Date: 03/13/2023

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

    Business Response

    Date: 04/03/2023

    Hello,

    We sent an email to **** on Mar 13 ?03:32 pm clarifying that we are not a payroll company, and as such, we do not distribute **** forms. **** will need to work with her employer to receive a **** tax form.

    To create a BILL account, certain required information must be input at the time of account creation. This will allow **** to see transactions/payments that she has received, but will not be an official **** form for tax filing purposes.

    We will reply and convey this via email once more.

    Warm regards,

    *************************
    Manager - BILL ******** Escalations

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19548943

    I am rejecting this response because:
    The business response states that I will be contacted soon. Hopefully my complaint will be resolved at that time.
    Sincerely,

    ***********************his turns into in a loop of nonsense. Now it has been over 3 months and my check still has not been reissued. Bill.com has mis-handled my funds. This is putting me in a position to be evicted with no place to live and a judgement against me for back rent. Bill.com reissue my check now./ I don't have any time left.

    Business Response

    Date: 03/13/2023

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #*******  to investigate your concerns. A member of our Leadership Team will be in touch shortly.

    Business Response

    Date: 04/03/2023

    Hi *****,

    We apologize for the experience and emphasize for the situation that you are in. BILL is no longer a payment processor for ************** CA Covid19 Rent Relief payments, this took place prior to December 02 2022. Being said, we suggest connecting with your case manager at ************** to resolve this request.

    Warm regards,

    ******
    Manager - BILL ******** Escalations

    Customer Answer

    Date: 04/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Ticket #*****DKBRKZPDPC1sgaz A client uses Bill.com to send payment. I created an account with Bill.com to receive payment. After connecting my bank account to the website, Bill.com asked me to verify my identity by submitting photos of my driver's license and passport. I submitted a non-censored scan of my DL and a censored scan of my passport (removing birth info and passport #, for privacy). They asked me to send a non-censored scan of my passport, which I declined citing that I had my identity stolen before and wanted to learn about their privacy policy before sending a non-censored scan of my passport. They declined to respond to my question and said the following..."Based on our underwriters' review of your account and documents provided, we are not able to approve a BILL account for **business name**. At this time, your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period."I'm concerned and disappointed in Bill.com's handling of this situation. Not only did they decline to respond to a legitimate concern, but they also deactivated my account after I sent documents per their identity verification policy - ****************************************************************. I also suggested using an alternative solution by using public verification service as mentioned here - ****************************************************************************************************************************.

    Business Response

    Date: 03/13/2023

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:03/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 14, 2022 - Current.I have been waiting for months to receive Covid Emergency Assistance funds from the state. Recently, the portal changed to say that the amount was approved but gave no indication as to how we would be receiving the funds. I called ************** and found out that the *********** uses bill.com to disperse funds. All information regarding the payment status would have to be through bill.com. TWO invoices have been made for my tenant, one was approved and then disappeared (Dec 09, 2022). Second one had been created but is stuck in limbo(Feb 23, 2023)Now, I'm pretty sure it has to be illegal just in the banking industry to deny a payee ANY information whatsoever on their funds but this is FEDERAL money meant for an EMERGENCY that was supposed to be disbursed over a YEAR ago. I'm absolutely astounded such an asinine and disgustingly unsympathetic policy can even exist.This company should be at least barred from doing business with the ******************* - at best be just shut down altogether.I have spent the last 30 minutes on the BBB site reading the testimonials of other landlords and tenants experiencing horror stories of withheld funds, uncashable checks, closed accounts with no explanations...originally I was just hoping to get a simple update on an approved payment but now l'm truly scared.I can't wait a day longer and I'm not going to allow a company to bumble around with something so important to my life: like whether or not l'Il be on the streets. I demand they provide me information or Ill begin to pursue legal action.

    Business Response

    Date: 03/13/2023

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a check fraud situation so we reached out to support, it took over three hours, and nothing was resolved. They keep sending a link to required paperwork that does not work - it just redirects to the bill.com homepage. We have repeatedly advised support that the link does not work and sent a video of us being redirected. They have not provided any further solutions. We need to resolve this check fraud issue as soon as possible and are getting no where.

    Business Response

    Date: 03/13/2023

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

Bill is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.