Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 507 Customer Reviews
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Review fromJeff T
Date: 12/28/2023
GoDaddy peddles fake renewals of their products. I received the following email today for a product I never signed up for: You have products that'll cancel if you don't make your move soon. Website Security Basic Connected to new account Cancels on 2/26/2024 $23.88 / 1 Year**Upon calling GoDaddy they said I never subscribed and the product was obsolete. What a scam!
GoDaddy.com LLC
Date: 01/02/2024
We thank you for sharing your candid feedback.Our records indicate that on February 26, 2018 you initiated a free trial of the Website ********************** in question for a 5-Year term, period ending February 26, 2023 and manually renewed the service since. During your recent interaction with our ************* team, the service was canceled and the latest renewal transaction was refunded in full.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromChristina A
Date: 12/26/2023
Do not work with them! I am unable to cancel my account that I do not use. They will give you a very hard time.GoDaddy.com LLC
Date: 12/29/2023
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromNathan F
Date: 12/22/2023
I terminated with GoDaddy and did NOT update my credit card with them but they charged me $565.95 anyway!?1. How did they have access to an expired card?2. Is their IT department so corrupt or incompetent that this is common practice?3. I got them to initiate a refund but it won't come in until the new year.These frauds need to be shut down.GoDaddy.com LLC
Date: 12/26/2023
We thank you for sharing your candid feedback.GoDaddy participates in card updater services supported by your credit card issuer, which may automatically update expired payment methods on your behalf. These practices are discussed in our Universal Terms of Service Agreement.Your refund was processed back to your financial institution as requested. Most financial institutions process this request within three to five business days.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMarc S
Date: 12/20/2023
In early November, we observed the disappearance of all emails from our subfolders. Our homeowner's association acquired a professional website and email package from GoDaddy in September 2023, and the missing emails span from September to November 5th of the current year.Despite numerous attempts through chats, text messages, and calls, I connected with a representative several weeks ago which seemed promising and the only one to assign me an ATS number.. GoDaddy Tech support has acknowledged this as a known issue on multiple occasions, assuring us that the emails would be restored. However, as of today's date, this resolution has not materialized. It's worth noting that we expended an additional $118 to ensure our emails are backed up, a crucial step for maintaining transparency as a homeowners association.Customer Chat is farmed out overseas and lately is non exisitent. I have contacted the *** and two additional executive level employees. The response was a canned response and not helpful in solving the issue. This has been a terrible and expensive situation.GoDaddy.com LLC
Date: 12/22/2023
We thank you for sharing your candid feedback.We completely understand your concerns and frustrations. GoDaddy strives to offer the best service in the industry and we are heavily invested in identifying any areas of improvement. Our records indicate you were provided with a resolution and next steps. If that is not the case, we welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromLindsay B
Date: 12/17/2023
Literally the worst customer support I've ever encountered. Over a month of back and forth with tech support, hours and hours wasted and numerous emails from Go daddy saying the "issue is resolved" and I still don't have email marketing that's functioning. We missed the opportunity to raise money for our non-profit on Giving Tuesday and they clearly don't care. I would tell anyone I know to run far, far away from them. It's been nothing but a headache.GoDaddy.com LLC
Date: 12/22/2023
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromStephanie Y
Date: 12/16/2023
I've been with Godaddy for many years, and I have had very few issues with them. But I have an ssl certificate, in billing, it reflects the bill will be automatically withdrawn from my bank in January when it is due. That is not the case they withdrew it this month, since I hadn't budgeted for it I had them refund the money so it can be withdrawn next month when it is due, as it reflects on my account billing via their website. They refunded the money canceled my ssl and told me all ssl's are paid a month ahead of time regardless of what their billing reflects, so now I don't have a website any longer it was removed from the web. I bought a 12-month ssl and only received 11 months of service on it. I have another one that reflects its withdrawal will be done in Feb I'm told that one will be withdrawn from my account in January. Even though their website clearly says it will be withdrawn in February. If you're going to bill these a month ahead of time fix your billing records to show this. People have to budget for these high-price items.GoDaddy.com LLC
Date: 12/20/2023
We thank you for sharing your candid feedback about our service levels, as GoDaddy strives to offer the best service levels in the industry.We would welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromM. Wayne L
Date: 12/16/2023
RUN AWAY!! Horrible Experience! Bait and switch is their M.O. Off-shore Chat Customer no-service doesn't even know what they're doing! Thankfully I didn't pull the trigger for the big package which was advertised at $76; then when I got to payment area it was over $120. I got stuck for a $20 one year to reserve a domain. I will cut my losses! Would give 0 stars if possible.GoDaddy.com LLC
Date: 12/19/2023
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromD. R
Date: 12/15/2023
Subject: Concerns regarding advertised ********* *** Email Essentials Free Trial I am writing to express my disappointment and concern with the discrepancy between the advertised "free trial" for ********* *** Email Essentials and the actual $50 charge incurred.On the website, the trial is clearly labelled as "free," with no mention of any hidden fees or charges. This misrepresentation is misleading and ultimately led me to pay under false pretenses.While I understand that technical issues like bugs can occur, I was further disappointed by the explanation provided by the ** representative, ****************************** the "free" label to a mere technical error and stating that it will be "removed under it" doesn't address the immediate problem of my unexpected charge.As a valued GoDaddy customer, I believe in transparency and ethical business practices. Misleading advertising not only damages customer trust but also reflects poorly on the company's reputation.Therefore, I request the following:+ Immediate refund of the $50 charge for the "free" trial.Correction of the misleading "free trial" label on your website to ensure accurate information for future customers.Implementation of internal measures to prevent similar miscommunications in the future.I trust that you will take my concerns seriously and address them promptly. I look forward to a satisfactory resolution to this matter.Sincerely,Review fromDoug D
Date: 12/12/2023
Multiple business email accounts have failed, can NOT login. 8 days ago I was told " their team was working on it & within 72 hours",........... still waiting. Contacted support multiple times & spent HOURS, act like they have never heard this before even though complaints are posted on social media & numerous other locationsGoDaddy.com LLC
Date: 12/15/2023
We thank you for sharing your candid feedback.It appears that you were affected by a technical issue which has since been resolved. We regret any inconvenience this may have caused.If you are still experiencing problems, please send us details at ************************************************Review fromWilliam B
Date: 12/11/2023
Was charged $1,918.16 without notice or authorization for site security.Never needed it before, but that didnt matter to the powers that be.There is nowhere to be found, an authorization or approval for this charge.And since the 30 day refund policy is over, (even though Ive been working to get this refunded since before the 30 days), they are refusing to refund my account.Not a customer friendly company.GoDaddy.com LLC
Date: 12/12/2023
We thank you for sharing your candid feedback. You were informed correctly that per GoDaddy's Refund Policy the transaction in question was not eligible for a refund. This policy can be viewed at this link: ***************************************************************** .However, the transaction has been refunded as a one-time exception to our Refund Policy in appreciation of your time as a GoDaddy customer.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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