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Business Profile

Utility Water Company

Liberty Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Lorraine McGrath and I am filing a complaint on Liberty Water. For the past couple months I have not recieved a billing statement in the mail and there is no way of contacting them. I would appreciate it to get my statement monthly with the account number so I can pay my bill.
    I went to the nearest office only to find that they do not have walk in or a way to contact them about my situation. Calling the office is not an option either since there is never an answer.
    I would like to get my statement monthly in the mail and get a compensation or take something off this month's or next bill for the inconvenience.
    I would appreciate if I could also get in contact with them as it is frustrating not kniwing when I will be getting my statement to pay for the month.

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company overpressurized the water lines destroying my waterlines and failed to come out to tell me where the leak was for over a year and a half until I complained to the public service commission. Have refused to credit the bill. There is a 13,000$ bill that they’re saying I have to pay even though they failed to come out to tell me where the leak was after numerous calls and texts messages went unanswered

Liberty Water is NOT a BBB Accredited Business.

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