Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

This business is a Unified CXM company that provides AI-powered customer experience solutions. 

BBB Accredited Since: 5/10/2008

Years in Business: 23

Products and Services

Business VoIP, Online Fax, Hosted PBX, Voicemail, Nextiva Office, Nextiva vFAX, Nextiva SIP Trunking, Nextiva Contact Center, Nextiva Social, NextivaOne

Photos and Videos

Business Details

BBB File Opened:
4/24/2008
Business Started:
10/2/2001
Business Started Locally:
1/29/2007
Business Incorporated:
8/16/2021
Type of Entity:
Corporation
Business Management:
Mr. Hayden Whitfield, Member
Mr. Tomas Gorney, CEO/Director
Ms. Tracy Conrad, Director
Mr. John Murphy, Secretary
Ms. Anne Brennan, CFO
Mr. Anton Kukharenko, Member
Mr. Dylan Maley, Escalations Specialist
Ms. Courtney King, Senior Manager, Campaign Operations
Mr. Fabio Dias, Customer Advocacy Manager
Mr. Mark Jung, Director of Brand
Mr. Jeremiah Zerby, Customer Advocacy Manager

Additional Contact Information

Principal Contacts
Mr. Tomas Gorney, CEO/Director
Ms. Tracy Conrad, Director
Mr. John Murphy, Secretary
Ms. Anne Brennan, CFO
Customer Contacts
Mr. Hayden Whitfield, Member
Mr. Anton Kukharenko, Member
Mr. Dylan Maley, Escalations Specialist
Mr. Fabio Dias, Customer Advocacy Manager
Mr. Mark Jung, Director of Brand
Fax numbers
Primary Fax: (480) 304-4963
Additional Phone Numbers
Other Phone: (800) 285-7995
Additional Email Addresses
Primary: Email this Business

Additional Information

Payment methods
Visa, Mastercard, American Express, Discover
Refund and Exchange Policy
Nextiva offers a 30 day money back guarantee as well as no termination fees for cancellation of their service.

Latest Reviews

  • Peter B

    "Horrible experience. I was lied to about pricing." ... Read full review

  • Christina V

    "The worst customer service! Constant change over in employees and when you try to leave they make it extremely hard and threaten to renew your contract if you dont respond to them!"

  • Uttara P

    "Nextiva not change the number of lines despite several calls. So that my company has paid excess of $4,800 the last three years with automatic renewals in place for 3-year contracts, and dishonesty over the number of lines being changed when they have not." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.