Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* using swbc of san antonio and sapd resources with ***** ******** protocols devices to terrorize san antonio. They have cut off my communication to federal agencies, stolen my money, stolen my credit card information, and illegallyu wiretapped my phone. I am also being targeted by ***** **** and ******* ******* withg a shap[***** system used by the ***

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full reveiw by BBb of the customer chat to show they have intentionally wasted my time they are now stealing my money and preventing me from hosting my website for which i pay for web hosting i will bring civil action if we dont reach resolution i have attorney ready to take for no upfront cost cause hes reviewed and seen first hand what they are doing to me. his is harrasment and illegal ive been unable to serve any customers for two whole days as ive spent last 2 days solely on namecheap customer suppourt chat i mean literally 8 am to 11 pm maybe hour inbetween i wasnt talking to name cheap they are intentionally doing this i have proof. tons of it id gladely share with you im seeking immeadite resolution not trying to take to court cause my business is loosing money rapidly cause they are denying me hosting ive paid for.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid for a year of hosting and domain. I need this website online. I literally spend every 5-25 minutes I'm having to verify the SAME device, I turned off 2 step because it was taking extra time and at this point I'm completely vulnerable to hacking having to turn off my vpn and security app just to use this website and it still requires a log in 2-4 times an hour, a code, I verify it, it's the same device, my ip address, same network, and customer service said I must be the one triggering their system. I have screenshots. Stop gaslighting. It's your website doing it and if I keep logging in and verifying my activity, it's OBVIOUSLY ME. I'll leave you alone next year but for now I want what I've spent so much time trying to access. This I'd ridiculous. I've never had to turn so many safety apps and software off and 2 step off because a website insists for 'safety'. After all that it STILL filled up my email today. I've been trying to get my website online for over 24 hours straight. I have 2 to do and basically got maybe a couple of actual hours working on it total out of 24. Do you or don't you offer hosting? At this point I don't even care if you removed password entirely from my account as long as those websites go live I don't care who hacks me anymore. I just want access to what I PAID for and spent so much TIME on. It's your website doing it so don't turn it around on the victim. I have screenshots of everything and my phone has logs of everything too, proving i had no vpn on(which is unsafe but whatever) and was on the same device, same network, same browser.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company I wanted to buy domain and I never used them this company has me in a Auto-Renewal so every year they charge my card when they told me they didnt, Ive been trying to cancel for one month and they keep telling me theyre working on the matter and still keep charging my bank card Im a senior citizen theyre hurting me financially please stop them they make it impossible to sign into their website and no way I can cancel if you cant log in

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a website using Wix and I wanted to connect my domain to wix. On 2/26/25 I begin conversations with Namecheap's support team via email and couldn't get this resolved. On multiple occasions I've reached out requesting an authorization code so that wix can complete the task for me because 1 I don't have time and 2 I'm not a techy suffice it to say I'm going around in circles with these people. They keep making request of me like a pin number and I have given it each time they ask however they refuse to my request. This is absolutely the worst company in any industry to do deal with. They don't have a telephone number, so I think this is the reason behind them ignoring customers. I find them to be morally reprehensible I hate this company I have wasted a whole day just trying to have my domain connected

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Domain and website hosting from NameCheap and within days I started receiving phones calls. It started out as 1-2 per day. It is up to nearly 20 per day now. They are asking me if I need help to design my website. My phone number is not on my website or any other public forum. The only place my phone number was associated with the website was through NameCheap. I immediately got a ****** Voice number and changed it on NameCheap, but it was too late. I have had my same phone number since I first got a cell phone over 25 years ago and do not want to change my number. I am on the DO Not Call Registry even. I never received one single SPAM call prior to this. I believe NameCheap sold my phone number to telemarketers.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 2 domains + a hosting package as a first time customer. 10 minutes after I paid, my account is locked and I get an email stating I have to send bank statements in. I did that, get unlocked, next day my domains are shut down but hosting is still active due to abuse?? NO email, no refund nothing. Now they wont refund me or honor their 30 day money back. Customer support tells me to wait ***** comes back with nothing. I want my money back!!!

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services not rendered, unable to access the account package. Unable to connect with customer support team. No support contact.

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise they provide DNS API based management then when you buy a domain they say you have to be paying more per year to be able to use it than is advertise pre paying for a domain. This is false advertising and you don't know the requirements for the api till after you buy a domain. Here is a reddit thread on this same issue: ********************************************************************************************************************************* scammy and crummy. unlike in the thread I haven't been able to get api access or my money back yet.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transfer Dispute opened against ***************************** with *****. ***** is the domain governing body aka the registry. Icann sided against ***************************** and ***** found them colluding and at full fault. I got email from ***** complaints telling me what ******* said that ******* gone ahead now unlocked domain names that namecheap never should have sent to *******. As my domains unlocked and ready to head outbound to namecheap, namecheap ***** and I are waiting upon to hurry it up already, contact the ******* team/admin and have be -in domaining terms- a 'domain push' start for all one.com-possessed domains of mine.