Reviews
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromRick G
Date: 08/01/2024
Never does Back To Earth Surplus let you down. Their customer service is superb, and their ******************************************* is in fantastic shape. Ideal for all of your industrial requirements
b2esurplus.com
Date: 08/02/2024
Always happy to help! We stock a lot of odds and ends. Glad we've had what you need on several occasions! Be sure to reach out if you need anything else quoted, or have any questions.Thank you!Review fromMoses J
Date: 07/31/2024
I purchased a ******** pipe ****** from them. It arrived on a pallet in good condition. Delivery took about 5 days. We saved around 50% off the cost of buying new.b2esurplus.com
Date: 07/31/2024
Hello, We are delighted to get reviews from customers on here! Thank you for taking the time. Most of our inventory is posted to our website. Please reach out to us if you need anything quoted, or if we can assist with anything else!Best Regards,*************************Review fromGavril H
Date: 07/01/2024
I sold products to B2E Surplus LLC.Good communication . prompt payment - over all a very good experience !Review fromPeter S
Date: 06/15/2024
Sold an item to B2E on ***** They paid immediately. Friendly and helpful communication.Review fromRR E
Date: 06/10/2024
Have worked with B2E Surplus LLC on many occasions within the last 7-8 months and must say I've been impressed with their communication and customer service. Highly recommended!!!Review fromKenneth R
Date: 05/01/2024
Excellent company to do business with!Great correspondence with a friendly staff.Review fromManuel Q
Date: 04/09/2024
I called this place because they have a hard-to-find fire alarm horn strobe in stock on their website, they confirmed they had it in stock and they agreed to ship it out same they if I pay the overnight service, which I did, then I called to verify they received the order, the person on the phone told me he will take care of my order without any problem. I needed the horn strobe by next Monday, that was the reason to pay for expedited service. Today is Tuesday and they haven't sent the device and they have stopped responding to my messages and calls, this is very bad for a business, a very unreliable company, and I won't recommend anyone dealing with them.b2esurplus.com
Date: 04/17/2024
Hello. Thank you for voicing your concern.We apologize for the slipup with this transaction. The item was delivered 2 business days late, but still shipped via ************************ To fix this concern, we have also issued a full refund of the product and shipping, and have not requested a return of the product.Please note that our small shop processes approximately 300 and 500 orders per month. We rarely have issues like this. We rarely receive comments and reviews on this platform.We took note of this problem, and always strive to do better and better.If there's anything we can do to help, please let us know.Review fromRiverside S
Date: 04/04/2024
I ordered a new lighting ballast and received an used and shorted ballast. I called and was informed that was a very rare error due to someone mispackaging the item. They proceeded to tell me they would promptly ship a new replacement out. I have not received the replacement or had any response to email or numerous phone calls and voice messages. I would not recommend anyone order from this company! SCAM ALERT!b2esurplus.com
Date: 04/17/2024
Hello. Thank you for voicing your concern.We apologize for the problem with this transaction. To fix this concern, we have issued a full refund of the product order, and have not requested a return of the product.Please note that our small shop processes approximately 300 and 500 orders per month. We rarely have issues like this. We rarely receive comments and reviews on this platform.We took note of this problem, and always strive to do better and better.If there's anything we can do to help, please let us know.Review fromJesse W
Date: 10/23/2023
Been waiting over a mouth for one item and at this point I lost the job I needed it for because the wait was to much. I have called many times and never get anyone to pick up. at this point i would rather my money back snice I lost the job anyways.b2esurplus.com
Date: 10/24/2023
Hello,Thank you for contacting us.This was an error in our system.To quickly fix this, we have processed a refund for this order.Please note that we fill between ******* orders per month, and this sort of problem is very rare.If you have any other questions or concerns, please reach out to us.Best Regards,*************************Review fromDarlene R
Date: 01/23/2023
I'm having the same problem, supplier will not return or respond to emails. Our credit card was charged over 2 months ago and we never received the product. BEWARE
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