Reviews

This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A1 Garage Door Service has 78 locations, listed below.

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  A1 Garage Door Service

  3254 E Broadway Rd Phoenix, AZ 85040-2805

  
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  A1 Garage Door Service

  8601 N Black Canyon Hwy Ste 103 Phoenix, AZ 85021-4155

  
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  A1 Garage Door Service

  240 Jennifer Dr. Suite 101 Cottonwood, AZ 86326

  
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  A1 Garage Door Service

  181 State Route 179 Ste 5B Sedona, AZ 86336-6106

  
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  A1 Garage Door Service

  3417 Roger B Chaffee Memorial BLVD SE Suite 303 Grand Rapids, MI 49548

Review Details

• Review fromNeil M

  Date: 05/20/2025

  Extremely polite and helpful. A little more expensive, but worth it. Would have given 5 stars except there was a little confusion associated with package-deal pricing, which was corrected after some phone calls.

• Review fromHeidi M

  Date: 05/16/2025

  I called for a free estimate for a door and install. He spent 10 minutes and closed the door for us. Then promised if we paid ****** it will be deducted from our installment of door. My mother is naive and paid him. We never received an estimate and they are ignoring our request for estimate.

• Review fromJacob C

  Date: 05/07/2025

  ***** this company at all cost. I called this company because they are known to be reputable but that must mean nothing to them because they totally ripped us off. I was quoted $1800 to change springs I called seven different companies. The next closest was 1200. I called them out on it and they just listed the price of the items which you can go on ****** and see they severely overcharged me for everything. Do not use this company unless you like overpaying

• Review fromMonica F

  Date: 04/06/2025

  They fixed the issue but I was severely overcharged like most other people have reported. Quoted nearly $4k to replace bearing and springs on 2 doors and I was pressured into signing at the time of quote. I am a young female first time home owner who called a company I thought was reputable, honest and fair. I wish I wouldve gotten other quotes and saved myself thousands of dollars and my dignity. Even though the work was completed nearly 2 years ago I am writing this now because Ive seen others report and share their similar experience. Im sad to learn Im not the only one who was taken advantage of.

• Review fromGus S

  Date: 03/31/2025

  I cant believe I fell for this companies sales tactics and wish I would have been able to tak the time to do some price compairisons I contacted A1 soley because of their advertisements on the local channels. I assumed that they would have very competitive pricing and great service based on the speil they talked about on the comericals, Boy was I incorrect in my assumptions. This company is out to make as much money as they can off of people that are'nt aware of their overpriced products, and, on the job additional sales pitches. When I tried to leave for work I discoveded the spring on my door had broke. I called A1 to find out if I could get a service call to replace a garage door torsion spring. They said that they could have someone come out later that afternoon. Great I thought, my wifes car is in the garage theres no way she's going to be able to open the door open and she's got appointments to ge to that afternoon. Set up the appointment and let her know that it was taken care of. Long story short I ended up paying over $2000.00 for 2 springs and 3 bearings to get the door up and running again.All the time my wife kept telling me to call other companies and check their prices. No I said, I'm sure their all around the same price, and he's here right now. Big Mistake!!! After it was all done i kept having a feeling about the tranaction. The next day I decided to call around, picked 10 other door companies in my area and got quotes from a little over $200 to $500 for the most expensive price. After that shock I decided to check prices of parts and was realy blown away best prices for replacement springs went for $40 up to $167 for the most expensive I could find. New set of bearings were only $8 bucks each.I felt so ripped off !!! I thought how could a company be so greedy. If I hadn't been so rushed I would have never done business with this Company. Dont make the same mistake I made, do your research!!!

• Review frombrianda P

  Date: 03/29/2025

  Place is a scam operation.. Don't fall for their misleading sale tactics.. Do your research and always get more than one estimate from other local companies.. A1... Your Karma is coming..

• Review fromCynthia G

  Date: 03/29/2025

  Classic example of a female senior citizen being taken advantage! A-1 has obviously trained their staff to smooth talk in order to ***** the customers financially with the cost of repairs. With my car stuck in the garage that had one broken spring and no way to open it, ***** explained that 2 springs would need replaced along with 2 cables and gave me a quote of $1900+. Exorbitant pricing to say the least, but I felt trapped knowing I could not get my car out. I signed the contract and after starting the work, ***** approached me with additional costs for bearings. I let him know I felt I was being taken advantage of. He responded that he removed some charges from the original quote so with the added bearings, the bill would "only" be $2000+. Funny, how he was able to remove some charges, yet still milk me for an additional $100! I looked all of these parts up online and in choosing the most expensive prices I could find, I only came up with no more than $400 in parts. Looks like I paid over $1600 for 1.5 to 2 hours labor. What a scam! I will never call A-1 again for repairs. AND I HAVEN'T EVEN BEEN PROVIDED WITH A RECEIPT OR ITEMIZED INVOICE FOR THE $2000 REPAIR BILL THAT I PAID!!

• Review fromKim W

  Date: 03/25/2025

  My garage door would not go down unless I held the wall remote button down and held it. I thought it was the sensors but was told that I needed a new motor. They installed it and charged me $1500. After they installed they told me that the springs needed to be replaced or the new motor would burn out. They should have told me BEFORE replacing my motor. I am furious! They are shady and just want to keep charging you money. Terrible company. Wish I had read the reviews before calling.

• Review fromCollin Y

  Date: 03/24/2025

  A-1 service techs vs the salesman I got. Take your time, explore your options, and do your research, and find someone else - I should have. I went from a $70 diagnostic call to a entire replacement cost of $8700.00 that wasn't needed.I had A1 (****) come out to diagnose a garage door sensor problem on 3/22/25. $70 diagnostic fee to show up. $170 Service fee to replace the sensors. After new sensors wouldn't work, I was advised that I would need a new motor and was presented with two options. I elected to go with the $2000 (which is a 300% mark up) model because it had LED lighting and a garage camera - fancy.**** had removed the previous garage contractor sticker on my wall - a company that had replaced my springs 5 years prior. **** sold me on the idea that I needed new springs - weighing the door as it was disengaged from the track. It reminded me of a vacuum salesman with a gimmick. While I disagreed, knowing full well that my springs were replaced 5 years prior. I took the bait &shouldn't have.**** replaced the springs and indicated that the bearings between the springs would likely need to be replaced as well; but wouldn't know until he replaced the springs. Replacement bearings would cost "a couple hundred dollars as well". I was never shown damage to any springs or bearings. After installing $900 springs, he again showed me the garage door weight gimmick. This time, I noticed the door was locked on the track (it wasn't during his previous performance). There was daylight between his scale and the bottom of the garage door. Well, no kidding - the garage door was locked onto the track - it wasn't before. I felt like an idiot, so I didn't say anything.The only thing I needed at the time of the call was my sensors to work. They didn't work because the mother board on the motor was fried. Replacing the motor was all that needed to be done - nothing else. Everything else (the springs, the door, the bearings) was unnecessary.

• Review fromJohn T

  Date: 02/21/2025

  Had them out to perform maintenance and inspection. The garage sounded like it was breaking when opening. Charged 300 dollars for so called maintenance and said noise was due to type of opener. Few months later and today the spring broke. Had a new company come out on a Friday evening, replace spring and mentioned rollers on the door needing replaced. Total charge 500 dollars and door sounds brand new. A-1 is out for money and not service. Would not recommend to anyone, especially