About

Local BBB:

Better Business Bureau Serving the Pacific Southwest

BBB File Opened:

7/31/2019

Business Started:

1/22/2019

Business Incorporated:

1/28/2019

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Patrick Helms, Member

Additional Information

Payment methods

Credit (Visa/Mastercard/American Express)

Check

Cash ( case by case situations)

Online registration and invoice billing

Refund and Exchange Policy

Refund Policy

Classroom/SkillsEvaluation
If the studentdoes not show up, or did not call prior to a class, then the Student No-Showpolicy below applies.  Written notification via email,cancellation form, or voicemail will suffice as a customer notification duringnon-business hours. If our company cancels a class, the customer will receive a newtraining date at no additional charge or may request a full refund at theapproval of our company (If our company cancels a class due to a weather emergency out of itscontrol, then full refunds will not be issued).
                        RefundDeductions
      10%from 3 to 5 days before class starts;
25% from 1 to 2 days before class starts;
100% from 0 to 0 days before class starts

Emergency Cancellation
If a class cancels, due to severe weather,instructor illness/injury, family emergencies or anything else that might beconsidered to be an emergency, registered students will receive priorityenrollment in the next available class. Class cancellations are due to severeweather are issued within 24 hours of a class. If there are no availableclasses in the next two weeks within a 25 miles radius of the customer, then the student will beissued a full refund.

Low Enrollment Cancellation
Although we make every effort to promote classesscheduled in our training center, our company reserves the right to cancel aclass due to low enrollment. In case of a class cancellation, any student whohas paid for his/her class will have the option of rescheduling into anotherclass at no additional charge or receiving a full refund.


Online Courses
A full refund will be issued within 24 hours ofregistration of an online/blended learning course. No refunds after 24 hours.











Registration and Attendance Policy


Student Transfer
At any time before a class begins, a registeredstudent may transfer that registration to any other person at no additionalcharge. That intent, however, must be communicated to our company in advance of the class or willnot be eligible for transfer.

Student Reschedule
A student may request before a class to reschedule(TWO TIMES) to any class of equal or lessor value at our company, around the country (based onavailable space). There is no additional cost for this service and if a classis less than the original cost, after 24 hours of registration, no refunds willbe issued. The Student must use the reschedule credit within 60 days of theiroriginal registration date. All reschedules must be received before theoriginal class date and received by either writing, verbal phone call, message,or the online class reschedule form. If a student reschedules a class, they arenot eligible for a refund. After a student uses their 2 reschedules, they haveto pay for an additional reschedule at 50% cost of the cost.

Student No-Show
With a no-show, the registration fee is forfeitedaltogether, meaning the student would be unable to receive a refund. Special exceptions may beconsidered on a case-by-case basis due to emergencies and other circumstances.If a student does NOT show up to a class, and has not rescheduled, they areconsidered a no-show. 

                     Student Retake Policy
If a student fails a class (skills check, writtentest or online portion) the student must takethe class again at 50% of the classcost.



Class Environment
Classes will only be held in a smoke-freeenvironment. Drinksare permitted at most locations if covered with a lid or cap.



Attendance
Students must arrive on time and be present for theentire class to receive a certification. Students also cannot bringnon-registered attendees to their class (e.g., friends, family, children,co-workers, orothers).  Students arriving more that 15(fifteen) minutes late may be denied entry altogether, or may be allowed toparticipate, but without certification. If a student arrives late and choosesnot to participate, the student must communicate to the instructor or call our company, or they will be considered aNo-Show. Skills check sessions only have a 5-minute grace period. After5-minutes, students will have to reschedule their skills check session. 



OUTSTANDING BALANCE POLICY
If an organization or a client carries anoutstanding balance, their remaining balance will be charged within thirty daysafter the due day to the original payment method. Certification cards will notbe released to the customer until their invoice is paid in full.






ADA COMPLIANCE POLICIES



Effective January 26, 1992, the Americans withDisabilities Act (ADA) bars discrimination against persons with disabilities inplaces of public accommodation. Title III of the law bars private entities(schools, banks, restaurants, social service agencies, offices, retail salesestablishments, etc.) from discriminating against individuals with disabilitiesin the provision of their goods and services. Individuals with qualifyingphysical or mental disabilities will not be denied participation in the goods,services, facilities, advantages or accommodations offered to the public. As aplace of public accommodation, we will not discriminate against any patrons, clients,invitees or guests on the basis of real or perceived qualifying disabilities.Specifically:
- We will allow access to anyone seeking admissionto a course (provided prerequisites are satisfied) regardless of real orperceived inability to participate in or pass the course.
- We will allow participants in every course toparticipate within the limits of their ability and learn as much as they can.For some people, certification may not be important. For those individuals,focus on helping them to learn as much as possible.
- If there is a request for accommodation, we willdiscuss possible solutions with the individual or his or her guardian, and ifthe individual prefers and provides permission, a medical provider.Accommodations may need to be arranged inadvance and will be done so in compliance with all federal, state and locallaws. We may not provide the accommodation preferred by the individual as long as theaccommodation offered is reasonable (i.e.,building a permanent ramp into a pool versus using a swing-arm harness). Wewill seek to first cover the costs for reasonable accommodation without a surcharge but may offerthe option for students to pay a portion or all of unreasonable accommodations if they should choose.
- We will certify each participant who can meetcourse skill and knowledge testing objectives.
- We will use available resources to assist peoplewith special needs.

Business Categories

CPR Certification, First Aid Instruction