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Business Profile

Carpet and Rug Cleaners

McFarland's Carpet Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Edward R

    Date: 09/02/2024

    McFarlands has been cleaning my rugs for over 7 years and has always done an amazing job. I've also had them repair, re-edge and put backing on some of my older rugs and they've worked miracles at restoring my older rugs. I've always received good service from them and they've always given me an ETA as to when my rugs will be completed. I'm very happy with the work they've done and would recommend them to anyone looking for a quality rug cleaner.

  • Kristen S

    Date: 03/02/2023

    Perhaps the most terrible customer ********************** Ive ever experienced from a company. Brought our Persian rug to be repaired (tassels needed to be redone). The first thing when we dropped off the rug the owner and his son say "I wouldn't pay $80 for this piece of shit". We took it with a grain of salt because some people lack social intelligence and it's not worth arguing. The owner confirmed that the tassels will be redone and quoted us $620. Fast forward 2 weeks later with no updates, I called and asked if the rug was finished. Apparently it was. I picked up the rug and when I unwrapped it, the tassels had not been touched at all. I called in to which the son answered. I asked if they had possibly missed the tassels? He became extremely defensive saying I needed to bring the rug in and ask his Dad. I asked if I could just speak to him on the phone as I live 45 minutes away. Turns out his Dad is "in the middle of no where in ******". The son then said "You'll get your refund and never call back here again" and hung up the phone. I had my husband call because maybe I upset him? Turns out the son might have anger problems because again he said to my husband "I'll call you whenever I feel like it" and hung up again. Keep in mind this guy is probably in his late 30's. He shouldn't be in charge of customer ********************** if he has issues. I've attached photos of their "work". They also keep their dog in the shop which jumps on top of and sleeps on all of their rugs for sale and the clients rugs.

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