Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 180 Customer Reviews
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Review fromCarole S
Date: 05/12/2025
After constant complaints, we got our extenders and router switched from their older models to eero models. Our Wi-Fi was the best it had ever been from December 2024 to April 2025, then at the tailend of April our service with them took a sharp turn for the worse. The internet constantly restarts itself every half an hour, not due to stress on the modem (really only three or four devices are on the Wi-Fi at any given time), but for an unknown reason. We pay a good amount for this internet, and it being this horrendous out of nowhere goes to show just how unreliable Sparklight is as a company. Visits from a technician occur monthly for the Wi-Fi to remain sub-optimal. Put your money elsewhere if you're looking for a strong internet provider you can remain with.
Sparklight
Date: 05/15/2025
Hi ******. I'm sorry to hear youve been dealing with ongoing issues with your internet service, and I completely understand how frustrating that can be. Id love the chance to take a closer look and help you out. If you have a moment, please send us an email at ****************************************************** with your name, account number, address, contact information and a screenshot of this review for reference. We look forward to hearing from you!Review fromAlex H
Date: 05/10/2025
Modem died. I've been on hold for over two and a half hours.Sparklight
Date: 05/12/2025
Hi ****. We apologize for the inconvenience this experience may have caused and would like to make things right. Please reach out to our team via chat at ********************************************************* or email us at ******************************************************* Just include your name, account number, address, and a screenshot of this review for reference. Thank you.Review fromHarold I
Date: 05/07/2025
April 30 I filled out the paperwork to get a discount for my service because Im disabled. They told me my new plan was accepted and my internet would be ***** a month. Went to look at my new bill and it was ***** a month. The person I spoke to said it would take affect next month not this month because they said I needed a new modem to wit I did not need one. And because of that I was denied the new rate. Not acceptable! They straight up lied to me. And wont do anything to resolve this issue. Not happy!Sparklight
Date: 05/12/2025
Hi ******. I'm sorry to hear about your experienceits not what we aim for. Wed appreciate the chance to look into this for you. I've provided your information to our leadership team who will be reaching out directly to assist. In the meantime, if there's anything else we may assist with, please reach out to us at ******************************************************* We hope to connect with you soon. Thank you!Review fromErin M
Date: 04/25/2025
Worst **************** provider I have ever used. Not reliable! Everyone in our neighborhood is slowly switching over to ********!Sparklight
Date: 04/29/2025
Hi ****. Customer satisfaction is important to us at Sparklight and Im sorry to hear that your experience hasnt reflected that promise. We value your feedback and want to make things right. Could you please email us at ****************************************************** with your account number, service address and contact information? Well work to resolve the issues as soon as possible. Thank you.Review fromPercell S
Date: 03/17/2025
HORRIBLE! Moderately ok for several years. Began having issues about a year ago with poor to no Internet. Requested a service call to move or install cable; was given an eero 6 box instead. Have called twice since in the last 2 months for extremely slow to no service. After the last service call, I spoke with customer service requesting a refund for 1 month of no internet. They gave me $25. Today, 1 week later, I am again using the mobile hotspot because I have no Internet despite being on the company's ultra high speed (most expensive) plan. Can/Will someone help me, Please!Sparklight
Date: 03/24/2025
Hi *******. I'm truly sorry to hear about the frustrating experience you've had with our service. Your feedback is very important to us, and I want to assure you that your concerns have been escalated to our local leadership team. They will be reaching out to you soon to address the issues you've been facing. In the meantime, if you need further assistance, please don't hesitate to email us at ******************************************************* We are committed to resolving this matter and improving your experience with our service. Thank you for bringing this to our attention.Review fromJeff E
Date: 02/26/2025
Our internet in ***********, ** has now been out for two days. Not to mention, that over the last 2 months it goes in and out almost daily causing disruptions throughout our home. I called to see what the issue was when it was out for an extended time last week and was unable to speak to anyone. I called again to try to use the "call me back" option and once again, nothing from this company. I faithfully, pay my bill every month yet I do not receive even a months worth of service from this company. I would switch in a heartbeat but many of us can't because they monopolize the area forcing us to pay for subpar and mediocre services.Sparklight
Date: 03/04/2025
Hi ****. We're sorry to hear about your experienceits not what we aim for. Wed appreciate the chance to look into this for you. Please reach out to our team at ****************************************************** with your name, account number, address, and a link or screenshot to this review for reference. We hope to hear from you soon. Thank you!Review fromCiara M
Date: 02/25/2025
I live in ***********, **. I pay 146 dollars a month for 1000 gb. *********** recently bought out all the major internet providers in our area and are now doing upgrades. Our WiFi is constantly out sometimes multiple times a day and Sparklight still expects all customers to pay full price for a service they barely have access to. This business should be reprimanded for their horrible service. You shouldnt be allowed to buy out all companies in the area and shove everyone on the same network knowing it is not going to work. The hold times are ridiculous to get in touch with support. They sent out a notice saying these upgrades would be done mid February, but here we are still with the entire town having the same connections issues. This is affecting businesses in the area as well. Sparklight needs to make good on their promises to our community.Sparklight
Date: 03/04/2025
Hi ****** Your satisfaction means a lot to us, and were sorry to hear youre not happy with your services. Wed love the opportunity to change that. Please reach out to us at ****************************************************** with your name, account number, address, and a link or screenshot to this review for reference. We hope to hear from you soon!Review fromCandace T
Date: 02/06/2025
Literally the worst service provider. The internet is constantly going out - multiple times a day. I work from home and am being penalized for this awful service. They have a monopoly in the area and charge a HUGE amount for their terrible service. Their answer is to always restart your router - no one has time to do this multiple times a day. I have screen shots of the large number of outages. Worst service ever!!Sparklight
Date: 02/17/2025
Hi *******. We're sorry to hear youve been dealing with ongoing issues with your internet service, and we completely understand how frustrating that can be. Wed love the chance to take a closer look and help you out. If you have a moment, please email us at ****************************************************** with your name, account number and address, and a link to this review for reference. We look forward to hearing from you.Review fromKeely G
Date: 02/01/2025
Absolutely awful. Im looking into other providers tonight. They cant see what is going on with the equipment THEY provided me, I even bought a new router myself and got a new modem provided to me by Sparklight, and they continue to be the worst provider of any service I have dealt with so far. Thanks for the $110/mo bill for absolutely nothing.Sparklight
Date: 02/06/2025
Hi ****** Were really sorry to hear about your experience, and wed love the chance to look into it further so we can make things better. If you have a moment, please reach out to our team at ************ or through our online chat at *********************************************************. Just include your name, account number or address, and a link to this review for reference. Thank you!Review fromAndrew O
Date: 02/01/2025
Just like everyone else - this is less than one star service. I'm being charged 145 a month and they can't even staff someone after 4pm to answer the phones? Ever since Sparklight hijacked Cableamerica they have upped the game from just price-gouging to straight-up extortion. Monopolies have a way of doing this. And this Sparklight Response c*** that I see on all these reviews? SAME GASLIGHTING LIES AS USUAL. If they really *did "appreciate the feedback," and they really were "always striving to provide reliable service and a positive experience for all" their customers, and they really did "understand how frustrating this must be," then their solution would be to FIX THE PROBLEM, not rely on some faceless shmuck to respond to every legit BBB complaint they get. 1 star. I've lost work, money, and now my job is being threatened as a full-time remote employee on the night shift, which is when they have the brunt of their connectivity outages... conveniently when nobody is staffed to respond. In fact I haven't seen a single service vehicle on the roads around here in ******** ever since this disease of a company took over. Must be real important to you guys after all. Do you even HAVE engineers or did they all jump ship?! I wouldn't want to work on the Titanic, either!! The person responding to these must either be a complete corporate sell-out or the most **** person on the planet to respond with the lies you see on these other reviews. Just dump them and settle for something slower, you won't regret the decision.Sparklight
Date: 02/06/2025
Hi ******. Your satisfaction means a lot to us, and were sorry to hear youre not happy with your services. Wed love the opportunity to change that. Please reach out to our team at ************ or send us an email at ******************************************************* Just include your name, account number, address, contact information and a link or screenshot to this review for reference. We apologize for any inconvenience that may have been caused and hope to hear from you soon.
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