Reviews

Review Details

• Review fromShannon H

  Date: 04/11/2023

  Worse company ever, the only time my check is correct is when I send in a paper timesheet. Issues punching in on App for months, not the correct information has been given. Employer does not know her pin # for me to punch in, no one has reached out to her, as of last Thursday I was told the employer would have the pin#. They do not. Not to mention these are elderly people we are dealing with, some have had strokes, seeing impaired, bedridden etc but they are expected to put a pin # into a cell phone! Give me a break half of them have disabilities that prevent them from being able to do this!! Im told I have to use the app as of today to punch in my time, then you do your part to provide the employer with the correct information I need in order to punch in!!! Having to punch in for PC punch out then punch right back in for SCH hours is ridiculous and not fair to the client. Response time is horrible also..

• Review fromMark K

  Date: 03/09/2023

  They are the ONLY game in town, why? Corruption in ** Government, someone is getting a kickback

• Review fromColton S

  Date: 02/21/2023

  Mrs. *************************** was so helpful, kind and patient while helping me fill out the needed paper work to become an employee.A+ across the board. Great employee and person.
  

  Acumen Fiscal Agent

  Date: 02/23/2023

  Thank you for taking time to share this feedback. We appreciate hearing from our customers and are pleased to hear you had a pleasant experience with a member of our team.

• Review fromRecarlo K

  Date: 02/17/2023

  This place let a guy use my name and social and collect funds for a few years under their company and nothing was done about it. Taxes was taking out that I have not paid and they have not helped me or even acted like they care. Everyone I speak to say the same thing they working on it. Its going on a year and still nothing. I told them it was fraud and they still have not done anything about it. And Im not the only one they let this guy do this to.
  

  Acumen Fiscal Agent

  Date: 02/21/2023

  Hello ************,Acumen operates as a third-party payer 'Fiscal Intermediary' under IRS Section ****. Since we are not your employer, any issues or questions related to wages submitted and paid by your employer must be directed to them.In regard to your fraud complaint against other individuals, we encourage you to contact the ******************************** their office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. at ************************ , or email *********************************

• Review fromShawn S

  Date: 01/25/2023

  Acume really deserve zero star. I have never seen anything like this company. No integrity no compassion for clients. **************** very rude. But they get it from poor upper management. Been with over twenty years absolutely horrible! Still haven't fix the glitch in their systems or sent my new Fobs.
  

  Acumen Fiscal Agent

  Date: 01/30/2023

  We are saddened to hear that you are not pleased with the service you have received. Please know that your feedback has been escalated to executive management. I also see that your FOBs are being sent today. Please contact your agent directly if you need further assistance.

• Review fromHailey S.

  Date: 12/28/2022

  This company is terrible. My case manager refuses to fix my pay issues, and I am struggling to pay my bills because of it. She refuses to return calls and emails. She also wont give me her supervisors number. These people expect employees to just work for free. They do not know how to communicate, and I would never recommend working for them.
  

  Acumen Fiscal Agent

  Date: 01/30/2023

  Hi ******,State case managers are not our employees, so we do not have any control over their responsiveness. The reason you did not receive the pay you were expecting was due to additional tax withholdings you elected on your W4. I see in your account notes that you employer's Acumen agent has been in contact with you and helped you to correct this issue.

  Hailey S.

  Date: 01/30/2023

  I find it funny you say this when yall split my pay in 2 and were taxing both checks, yall were taking $150 from me when you were only supposed to take $75.. but of course you left that part out. Even the women who helped me figure out what was going on said she doesnt understand why my pay wasnt being given in one check.

• Review fromSarah D

  Date: 12/10/2022

  If I could give zero stars I definitely would. Poor communication skills with all personnel and lack of accountability. My employee hasnt been able to Clockin and clock out for well over a month and all I get when I reach out to anyone is the codes in the system need to updated. Ok so youve been aware of this issue for more than a month and the problem hasnt been corrected and they still give this same excuse as to why your employee has been paid and cant clock in or out in the app. Its ridiculous. They put families at risk for losing good employees because they can never fix issues promptly for them to get paid. This isnt the first time Ive had issues. Dont go through this company its the worst.
  

  Acumen Fiscal Agent

  Date: 01/10/2023

  We would like to offer our most sincere apologies for the delay in payment. Please understand that Acumen, as the ***** is not able to provide payment or allow time entry without an active authorization. Today we received the authorization to cover the time period in question, and will process payment to the employee in the next available pay cycle.

• Review fromChong X

  Date: 12/07/2022

  I would like to make an official complaint about Acumen. We've been trying to get my mom enrolled in the program since July 2022. It's now December 2022 and her enrollment is still pending. There have been delays after delays because of missing information yet we can't reach anyone regarding the missing information. When we do reach someone via phone, they are unable to tell us anything other than that they will put in a ticket for someone to reach back out. Of course, no one reaches back out. We can never get a hold of the person who leaves a message, there's been times that we are told no one by that name works there. I understand you guys are busy and there are delays however your enrollment and onboarding process is ridiculous and needs attention. The worst thing is no one on your team can assist with anything. They always say that they will put in a ticket. Acumen does not do their and has a major communication problem when it comes to calling back their clients. Acumen clearly does not even deserve the 1 star
  

  Acumen Fiscal Agent

  Date: 12/08/2022

  Thank you for bringing this to our attention. Will you please provide your mother's name so we may look into this?

• Review fromKathy R.

  Date: 07/25/2022

  I have been an employer with Acumen for 7+ years. They are awful. Every time there is a new employee a new set of rules apply depending on who handles your file. I also had an employee whom I spoke with not be truthful with her supervisor and both became extrememly rude to me. This was 6 weeks after submitting paperwork and after several emails which I have never received a response to. Long waits for "Good to Go" has been going on since my first association with Acumen. I did call the number for complaints approximatley ********************************************************* email. This is how their employees respond - ignore voice mails and ignor emails so not sure why I expected anything else.In setting up my latest employee Acumen made a mistake on the reference codes. I called about this on Thursday of last week. SOmeone was to get back to me with the update as of today I have heard from no one, the referenced code has not been corrected. They constantly cost me money.I do not like this company nor do I recommend this company however when I started there was no other option in Georgia. To change companies I would be required to go through the approval process again so again I have no option. Horrible customer service
  

  Acumen Fiscal Agent

  Date: 07/26/2022

  The role of a fiscal agent is to support the employer and their employees with the onboarding process as quickly as possible and to ensure compliance with standards set by the program and federal and state governments. While we value your feedback, unfortunately, there can be delays in this process if corrections are required. Our team reviews each document carefully to determine if more information is necessary to meet compliance standards. If you are still in need of assistance, please contact our **************** Team at ************, and we will be happy to further assist you.

• Review fromSierra B

  Date: 07/21/2022

  They have not paid me in a month. One check was deposited into someone else's account without my consent and the other has just gone missing. I've called consistently and all they can say is "we don't know what happened, we are working on it". If I have to wait any longer, I will have to consider filing a civil suit.
  

  Acumen Fiscal Agent

  Date: 07/25/2022

  Thank you for bringing this to our attention. We have identified fraudulent activity on this account and have initiated an investigation. In the meantime, we have reissued payment to the original account, which you should receive today. We appreciate your patience.