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About

About This Business

This business offers locksmith services.

BBB Accredited Since: 11/21/2013

Years in Business: 12

Products and Services

Keys, Locks, Door Closers, Panic Hardware, Safes, Personal safety items, Key accesories, Hide-a-keys

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
11/15/2013
Business Started:
12/11/2012
Business Incorporated:
12/11/2012
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Jeff Howard, Manager
Ms. Kathy Howard, Principal
Ms. Taylor M. Howard, Associate

Additional Contact Information

Principal Contacts
Mr. Jeff Howard, Manager
Ms. Kathy Howard, Principal
Ms. Taylor M. Howard, Associate
Customer Contacts
Ms. Kathy Howard, Principal
Ms. Taylor M. Howard, Associate
Additional Email Addresses
Primary: Email this Business
Additional Websites
twitter.com/TheLOCKShopAZ
Social Media
Facebook

Additional Information

Payment methods
Visa, MasterCard, American Express, Discover, and Cash
Refund and Exchange Policy
We offer a 30-day, money-back, 100% no-hassle, satisfaction guarantee that covers ALL parts and labor. Within 30 days with a receipt, if something goes wrong and you have given us the opportunity to make it right, we will refund ALL of your Money 

We offer an additional 1-year labor/workmanship warranty. Should any problems arise as a result of our work, we will correct the problem free of charge. Parts are warranted by manufacturer. Part warranties must be claimed with the manufacturer of the product to avoid service fees by The LOCK Shop. 

Latest Reviews

  • Stan A

    "I was having trouble with the interior thumb lock and exterior key to a 24 year old Pella door.Called The Lock Shop and after discussing the problem with their service schedule person, I requested a locksmith to my residence." ... Read full review

  • Terri D

    "Excellent customer service which is rare today! Also very knowledgeable of the products they sell and the industry in general!"

  • Michael R

    "The Lock Shop was very professional and timely in their communications, follow-up and service delivery.We live in an older apartment complex which has undergone a series of ownership changes, maintenance technicians and ad-hoc repairs." ... Read full review

View all Reviews

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