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Business Profile

Flight School

CAE Phoenix - Aviation Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** **** and CAE Oxford Aviation Academy have overcharged me and falsified contracts. I have numerous documents, emails and text messages to back up every claim. She is billing me $5150 for ATP/CTP and in my contract it is already paid for. ****** stated in a meeting that a 25% charge listed for "course fees" is documented in a student catalog (a document issued that explains charges, rules, etc...) and sent me a copy of it via email. She sent me version v.01232024 (revised Jan 23, 2024). I possess a copy of the original Student Catalog, version number v.03302022, or Mar 30, 2022 In this catalog it DOES NOT specify any kind of a percentage for a course fee or a course fee price whatsoever. The Student Catalog was changed to reflect this charge. It was done so 4 days after I was no longer a part of the school. The document itself states you have to give a 30 day advanced notice of changes and that did not happen. Those changes would not take effect until the first day of the next quarter (April 1st), and I am supposed to have signed to acknowledge the changes. I have not signed anything not did she inform me of the changes. $14,992.54 is a undocumented charge she is trying to justify and she broke her own contract rewriting it and passing it on as if it was there before. I have been trying to get my initial refund since I left the school in January and she had still not refunded me. She currently owes me $19,439.80 and she is falsely charging me an additional $20,160.54 at minimum which I am sure will not be included. I am seeking for those funds to be issued back to me as well. She claims that the refund has been submitted and it would be sent to the lender within 8 weeks, yet its been well over 8 weeks and I contacted the lender and they told me they have received nothing from ***. The *** says refunds are to be issued within 90 days. The student catalog says refunds are to be issued within 30 days, and both have been ignored

CAE Phoenix - Aviation Academy is NOT a BBB Accredited Business.

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