Reviews

Review Details

• Review fromAustin G.

  Date: 09/17/2022

  As a firefighter in the valley, I have firsthand encountered the damage this drug can do and the hold it has on people. My father was admitted with the promise of a 37 day in patient program to help him recover from his addiction. Mind you, prior to his admittance, my fathers insurance was accepted and my mother had to pay her whole out of pocket deductible of $4,850 to guarantee his success. The first 17 days went great, my mother (25 year ********* Department nurse) and I were able to visit him and he seemed to be making great improvements. However, on the 18th day my mother received a call from Riversource, telling her that her insurance probably would not cover the rest of his stay, so unless she guaranteed them $8000 out of pocket he would be discharged. My mother, dumbfounded, called her insurance; they stated that they never denied the claim and would 100% cover the rest of the stay pending the onsight MD direction . During this time of clarification, Riversource found it appropriate to discharge my father, send him on a shuttle back to Phoenix and claim that my father wouldnt be covered because he was doing so good and not a life or death situation. Riversource policy states that once a patient leaves they cannot come back without starting the program all over again. Riversource medically detoxed my father, loaded him up on new medications (muscle relaxers, sleep aids, anti anxiety medication and trazodone), doubled him up on his current medications and kicked him to the curb without any follow up instructions. I am SHOCKED with this outcome. I have never witnessed a bigger disgrace and lack of moral ethics in my life, a complete disregard for patient health or safety and a total money grab. My father is not healthy. He is not fixed. This IS a life or death situation and I feel as if Riversource is the root cause of my fathers demise from seeking the help he needs. Shame on you Riversource, you might as well have put the needle into my fathers arm.