Complaints

This profile includes complaints for Trestle Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trestle Management Group

  450 N Dobson Rd Ste 201 Mesa, AZ 85201-5287

  
• 

  Trestle Management Group

  5701 W Talavi Blvd Glendale, AZ 85306-1886

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased home 01/16/2023, no communication with HOa many attempts made by lender, realtor, and myself. When I contact HOA they had all incorrect information wrong person and contact. Payments have been taken out of savings not checking. I have tried to fix the situation for two years. Stop payment from savings, now they are charging me. Reported roof issue. Not fix since March 2022. They took pictures twice. Much damage. They Reported roof was replaced 2020.Not maintanig property. Damage from landscaping, break irrigation system. Charging home owners for their $200000 water bill. Intentional damage to personal property. Reported sine 2021 by all residents.

  

  Business Response

  Date: 05/25/2023

  While it appears that the accounting concerns have already been corrected we would want to clarify that incorrect account information would have only been originally supplied by the homeowner. In regards to the roof issues, the association's roofing contractor, *************, was immediately contacted once the issue was reported to our office. Unfortunately, according to the contractor, they have attempted to make contact with the owner for months without an answer or response from the owner. They obviously need access to the interior of the unit to assess the location of the leak and make the appropriate repairs. We have subsequently emailed and copied both the owner and contractor to confirm we had communication with both in writing. The owner finally arranged to have her son there last week to allow the roofers access. They will be providing an estimate for any repairs needed. Irrigation breaks are addressed weekly and also reported frequently and repaired by landscape company. Water/sewer/trash for the unit owners, as well as for common areas, is included in the *************** but there is no additional charge to owners specifically for water. We have no idea what the owner is talking about regarding intentional damage to personal property and I have no idea what 2021 complaints are ongoing from residents.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Large Paloverdi tree by the street fell and made several line cracks on my wall on March of 2022 contacted *** several mths passed several followed up emails and phone called then in Sept./Oct. several repair person came to do the estimate after several mths passed I got a phone called said he is the repair guy. I called *** to confirm that and was told he's the guy. He came started the repair on March 23, 2023 He started to tear down the wall was removed only partial and next day same thing only worked for a few hrs a day only him. I had to asked my son to take care of the dog since now I don't have fence, I endure that inconvenience until April 11 or 12 he had the wall up may be 3/4 of the way up then one of the *** man came told the repair guy that his work is not acceptable (I never see the *************) wanted him to tear it down and redo them the repair guy quit now my wall is only approx. 4' tall and all I received was a message on my phone to tell me of the story which I already knew from the repair guy that was on April 24 said of nothing about when the wall going to get resume, I'm still waiting their respond to my latest email on May/8/2023

  

  Business Response

  Date: 05/18/2023

  This is a shared wall between the homeowner property and the association's common area. The originally selected contractor was recently asked to stop their work as it did not meet the association's workmanship expectations. Three other proposals have been acquired from different contractors and have been sent to the ***** of ********* for their review and selection. We have a ***** meeting early next week and hope to have a selected contractor at that time. Based on visual inspections, it is our understanding that the rear yard is secure as the wall exceeds 5' in height. We understand this has been a frustration but it has been our primary focus to have the work performed correctly even if it caused an unfortunate delay. We will continue to work diligently to have the work scheduled as soon as possible once the new contractor has been selected by the ***** and will keep you updated along the way. Thank you!

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB Team,

  The response and actions from Trestle Management is unacceptable, and the response doesn't explain why the notice was given beyond the opportunity to correct. The letter provided by Trestle Management stated 14-days in an correspondence dated October 28, 2022, but the letter was email and mailed 16-days from the date on the letter. I encourage Trestle Management to reach out to the Morning *************** of Directors HOA association, since the error was created by Trestle Management on providing a late notice to the resident. 

   

  I truly believe Trestle Management is trying truncated this unfair business practice with their response to the BBB. As a resident of Morning Sun Farms, I'm not questioning the authority of the Morning *************** of Directors HOA association pursuant to A.R.S. Section 33-1805, my concern and reservations is founded on an "unfair business practice by Trestle Management" of providing a late notice via email and U.S. Mail (16-days from the date of the letter) with no opportunity to correct during the period 14-day period, since the letter was received late.

  Please add this reply to my case file with the BBB of the Pacific Region. If you have any questions or require further information, please let me know. Thank you for your assistance and the opportunity to response to this matter.

  Sincerely 

   

  ******************************

  y of the ******* Sun Farms, despite the fact of my personal appeal to the ******* *************** of Directors with many other residents on November 16, 2022. Pursuant to 15 USC 45-Unfair methods of competition in or affecting commerce, and unfair or deceptive acts or practices in or affecting commerce, if Trestle knew the notice was served outside the window of opportunity to correct, it was their responsibility to address the matter with the ******* Sun Farms HOA ***** of ********** Furthermore, since the inspection of the exterior homes were done and reported by an outside agency (Trestle Management). ** December 7, 2022, I've decided to pay the require $50.00 violation to Trestle Management as required to maintain my account in good standing. However, I'm seeking the assistance the from the BBB of ******* to address this matter with Trestle Management and refund my account in amount of $50.00. The foundation of our laws in this great country is not based on arbitrary decisions, it founded on the due process and the law. It's incumbent that Trestle Management shares my concerns with the ******* Sun Farms HOA ***** of ********** If we allow a practice to function outside the boundaries of due process, giving a resident 14-days to adjudicate a matter, but the notice of opportunity to correct is given 16-days later-it's unacceptable-I find this matter highly prejudicial and constitutionally offensive to the laws of our land. Thank you! ****** *********************** III

  

  Business Response

  Date: 12/09/2022

  As our office notified **************** in writing on 12/6/22, the ***** of ********* of Morning Sun ***************************** **** denied his recent fee waiver request. Unfortunately, despite our request, they did not provide additional information regarding why.

  Trestle Management Group is a managing agent for the homeowner elected ***** of ********* and we are required by law to follow their direction as we have no decision making authority for your association. Any dispute or claim **************** might have is obviously with the association's ***** of *********, not Trestle Management Group, and we demand that this complaint be removed from our record with the BBB and transferred to the correct entity.

  

  Business Response

  Date: 12/13/2022

  After further review of ****************** account, I was able to confirm that the initial correspondence provided regarding the paint requirement was sent on 6/2/22. That notice gave homeowners (60) days to submit a design review application and the painting project was required to be completed by 1/1/23.Having not received the required painting application by the 8/1/22 deadline,an initial Courtesy Notice was processed on 8/9/22. Since a completed application was still not provided, additional fine letters were sent on 9/28/22 and 10/14/22. In addition to the letters sent via ***** copies of each correspondence are also sent electronically to homeowners via email. Our management software tracks both delivery and when each email is opened and we have verified that the letter in question (dated 10/14/22) was in fact received and opened on 10/16/2022 7:39:15 PM. The owner was clearly advised of the requirement to paint the home, dating all the way back to 6/2/2022 and an application to paint, to satisfy the violation, was not received by the owner until 10/17/2022 the day following our latest fine letter. While we have no control of **** mail delivery, we have confirmation that the owner received proper notification dating back to 6/2/22. Furthermore, the owner attended the November meeting to appeal the fines to the Board and the waiver was denied by the Board.