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Customer Review Ratings
Average of 21 Customer Reviews
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Review fromThelma F
Date: 05/06/2025
I wanted to let everybody know what a wonderful business this is. Unfortunately I had to get a new air conditioner unit because the part I needed is not made anymore. My regular man only fixes them and does not sell new ones but told me to call this business and one other. I had both look and chose this one because they were so organized and felt confident they would do a good job. They have finished up and it all looks clean and new. Everybody is so nice and helpful and Im ready for the hot weather now.
Magic Touch Mechanical
Date: 05/08/2025
Thanks so much for choosing us and letting us know how pleased you are! We greatly appreciate your business and your review!Review fromGrace M
Date: 04/24/2025
Received several bids on a new heat pump. Magic Touchs bid was very detailed and they were the most knowledgeable. Their price was comparable to the other company still in consideration who also seemed knowledgeable but were not as thorough. The new unit is literally a breath of fresh air thanks to the new filtration system which was very important to me. The installers were polite, clean, and did an excellent job. Exceptional all around.Magic Touch Mechanical
Date: 04/25/2025
Thank you so much for your business and kind words, we greatly appreciate both!Review fromFranklin B
Date: 04/22/2025
I want the owners to know how impressed we are by the thoroughness and professionalism of your employees From making an appointment to the technicians and installers and finally your quality control manager, we felt comfortable and confident throughout. Thanks again!Magic Touch Mechanical
Date: 04/23/2025
Wow! Thank you so much for your fantastic review, we really appreciate it and love feedback like this it helps us to always improve how we do things knowing what our clients think about the service we deliver. We all appreciate your business and are so glad youre so pleased with the results!Review fromVictor C
Date: 10/05/2024
We love our new fireplace, they did a great job! ThanksMagic Touch Mechanical
Date: 12/18/2024
Thank you so much for letting us know how pleased you are and for taking the time to share it with us in a review. We sincerely appreciate both your business and feedback!Review fromFran W
Date: 09/29/2024
Ive been using magic touch for 11 years since they installed my ac unit. The one and only time there was a problem the man came out the same day to fix it. Im very good about keeping up with my checkups and like how thorough all of their workers are. Today they came to do checkups on my ac unit and two gas fireplaces and as usual were very thorough.Magic Touch Mechanical
Date: 12/18/2024
Thank you so much for your loyal patronage over so many years and for taking the time to share this wonderful feedback and review with us - we really appreciate it!Review fromLance R
Date: 09/24/2024
Couldnt be happier with our new Bosch heat pump and how well it cools. Magic Touch did everything they said they would when they said they would. A well deserved five star review from us Magic touch, thank you.Magic Touch Mechanical
Date: 09/26/2024
Thank you so much for letting us know you had a great experience, we sincerely appreciate your business and feedback!Review fromEdward S
Date: 09/23/2024
Im so happy I called. Everybody from the two gentlemen who showed up to fix my fireplace to the woman who took my calls were very pleasant and professional. I havent been able to use my fireplace in almost 4 years and I finally can! Thanks Magic touch fireplacesMagic Touch Mechanical
Date: 09/26/2024
We're delighted to read your feedback and hear how pleased you are with our team. Thank you for your business and for letting us know we made you happy!Review fromPat G
Date: 09/16/2024
They did a great job and I would use them again. Showed up on time, found the problem quickly and repaired it the same day (they did leave to get parts but came right back).Magic Touch Mechanical
Date: 09/18/2024
Thanks so much for letting us know you had a great experience with our team! We sincerely appreciate your business and you taking the time to share your kind words in a review. We're all delighted to hear you're so pleased!Review fromJohn G
Date: 09/11/2024
I should have known by their rude responses on here that a company that treats complaints like they do **** a company worth doing business with.Magic Touch Mechanical
Date: 09/13/2024
Copy of reply posted to the many sites you've written reviews with different information: Hello, I reviewed your complaint to see what went wrong and noted the following:We have not heard from you in over 3 years when we originally installed your rooftop heat pump. Many attempts were made to reach you via phone calls, post cards, and email to schedule maintenance you never responded. 1 month ago (over 3 years since weve heard from you), you contacted us and said another company told you the unit had a bad compressor and a refrigerant leak. We dispatched a technician who found, documented, and informed you: The compressor tested fine. No refrigerant leak was observed. Another company had tampered with the refrigerant charge (in a sealed unit that comes pre-charged from the factory) and released refrigerant from the charging ports and in the process released refrigerant oil, which was photographed and shown to you the oil was all over components and the cabinet where the refrigerant had been released. As a result of someone doing this the remaining refrigerant was fractionated (refrigerant / refrigerant oil mix) and needed to recovered and new refrigerant weighed in to manufacturer specifications. Our technician informed you that the MANUFACTURER WARRANTY would not cover that as it was not a result of an equipment failure but a result of someone physically releasing refrigerant (which is also illegal). You paid, the technician reclaimed and replaced the refrigerant, and per your statements the unit is still running fine over 1 month later. IE. The compressor is fine, and the refrigerant is still in the machine in contrast to the diagnosis from the other company who we can only assume is responsible for releasing refrigerant but only you would know for sure as we have not seen or touched the equipment since it was installed over 3 years ago when it was working exactly as designed. Please note there is a difference between the MANUFACTURER WARRANTY and MTM WARRANTY. While neither would cover repairs to a machine that had refrigerant physically released from a FACTORY CHARGED and FACTORY SEALED system installed 3 years prior an internal parts failure would fall under the factory warranty not MTM warranty. That said, the refrigerant inside a sealed packaged unit has nothing to do with our warranty that would fall under the factory warranty. However, as you were informed the factory warranty does not cover someone physically removing refrigerant and then falsely informing you the problem was a bad compressor and a leak. Regarding our responses to negative reviews: Our policy is to respond to all reviews positive or negative with a truthful and transparent response. If we determine we fell short of our promises, we own up to our faults and describe what well do to make things right. If we find the review is not factual, we reply with the facts in an honest and transparent manner. Just as weve responded to your negative reviews we presented the facts (we dont believe telling the truth is rude). We wish you the best and hope the tampering that was done to your unit by someone else did not cause enough internal damage to shorten the life of your equipment as per the manufacturers warranty, they have every right to deny all claims stemming from someone releasing the refrigerant, which was documented, and youve been informed of. That is not OUR warranty that is the manufacturer aka factory warranty. Thank you. Sincerely, *********************, President Magic TouchMagic Touch Mechanical
Date: 09/13/2024
Note: As mentioned we do our best to assure our responses are factual and as such need to point out this response should state it's been 4 years since we installed your factory charged and sealed unit, not 3 years. My apologies for the error. Thank you again.Review fromMelissa N
Date: 08/13/2024
They prompt and sent a technician as soon as possible when **** arrived he did a thorough inspection and gave us our options. And then he had it up and running with in the hour my husband and I are very pleasedMagic Touch Mechanical
Date: 08/14/2024
Thanks so much for letting us know you had a 5-star experience with the team! We sincerely appreciate you taking the time out of your day to share a review and these kind words!
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