We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

London Bridge Resort
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lolina P

    Date: 07/20/2022

    To the Management of London Bridge Resort:I asked ****** (the Frontdesk duty) politely to help us, he tried asking the SECURITY to accompany me to check all 5 rooms of the same configurations but the SECURITY has witnessed how dirty the Air Intake Filter is and the couches. Then ****** asked him to show me 2 rooms having 1 bedroom each on the 2nd floor, and all of them are also dirty and I am having a hard time to breath because of this dirty Air Intake.Since I cannot move to any other rooms because it has the same issue, I asked ****** politely to move us to a nearby hotel so that we can rest. ****** refused to help us, here is what he said -"All I can do is CANCEL your RESERVATION, you will need to call other hotels and move there... or I am calling the POLICE!"Instead of helping us, he has threatened us with verbal EVICTION, I have a son and my husband was so tired driving us from ********** to ******* to celebrate his birthday over here, because this is our 3rd time to book in this resort over the course of 23 years.How can I book to another hotel when my funds are held up by London Bridge Resort over $1,200?I am staying here until London Bridge Resort resolved this issue. My *********** were going to attend the presentation tomorrow, but I have already lost my desire to even spend that 90 minutes finding out what London Bridge Resort can offer.All I wish for the management to do is move us to a cleaner room, and if London Bridge Resort do not have that clean with safe air quality room, then they should at least called and book us to a nearby hotel for the night, so that we do not need to keep inhaling this dirty air quality, but we are instead being evicted by ******, and he said he will call the Police to get us out of here.I will post this in YELP and all the social media, because this is not an ACCOMODATING HOSPITABLE act.I pray that the Management of LONDON BRIDGE RESORT will stop MARKETING this RESORT until all ROOMS are SAFE for people

London Bridge Resort is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.