About

Important information

• Advertising Review:

  On May 18, 2022, BBB requested Dealer Auto Glass AZ to substantiate, modify or discontinue claims on their website, "https://www.dealerautoglassaz.net/" that read: "Rated the #1 Auto Glass Company in Arizona" "Get up to $150 for your auto glass replacement in Phoenix." "Voted #1 Auto Glass Company in Arizona" "Industry's Best Lifetime Warranty" "We'll check for you and offer you a GUARANTEED lowest price" "Dealer Auto Glass - Rated #1 For Windshield Replacement Phoenix and Phoenix Auto Glass Shop Near Me" "Our windshield replacement Phoenix service has been voted #1 for the last 5 years." "Our quality and award winning services are backed by the Nation's best lifetime warranty in the industry." "Award Winning Replacement & Repair Service";"Our expert trained and CERTIFIED technicians have years of experience and use only the highest quality grade of products and materials to ensure a quality installation or repair that meets or exceeds your expectations - Guaranteed.";"Industry's Lowest Price on Auto Glass - Guaranteed!"
  
  Additionally, the company's website reads: "A+ with the BBB". Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising. 
  
  BBB's Code of Advertising Section 1 Basic Principles of the Code states advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided. BBB's Code of Advertising Section 20 Warranties or Guarantees states when using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee." Additionally, BBB’s Code of Advertising Section 28 Objective Superlative Claims states claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
  
  As of May 31, 2022, the business has not responded to BBB's request.