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Important information

• Advertising Review:

  On June 20, 2023, BBB requested Paradise Hardscapes - Pavers & Turf Installers, Design & Construction - Chandler AZ to modify, substantiate, or discontinue claims made on their website (https://paradisepaversandturf.com/) which read, "ARIZONA LICENSED BONDED & INSURED...", "WE HAVE MORE THAN 45 YEARS OF COMBINED EXPERIENCE IN THE ARTIFICIAL GRASS INDUSTRY", "...100% Recyclable...", "..Up To 15 Yr Warranty.", "We are a fully Licensed, Bonded and Insured KB-2 General Contracting company.", "Welcome to Paradise Hardscape, the premier hardscape company in Phoenix and Scottsdale...", "...eco-friendly...", and "...turf installation is a smart and eco-friendly choice..." Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
  
  BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. BBB's Code of Advertising Section 36 states, Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.” 36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable. 36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service. 36.3.1 Advertisers must not claim that a product or package is recyclable unless it can be collected, separated or otherwise recovered from the waste stream through an established recycling program for use or reuse in manufacturing or assembling another product. 36.3.2 Advertisers must clearly and conspicuously qualify such claims where necessary, so as to not mislead or confuse consumers as to the availability of recycling facilities in the trade area. BBB's Code of Advertising Section 20 states, When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Additionally, BBB's Code of Advertising Section 28 states, Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.
  
  As of July 5, 2023 the business has not responded to BBB's request.