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About

Important information

  • Additional Info:
    A message from Explore Scientific regarding orders and delays: We want to thank everyone for their patronage during this unprecedented era of the pandemic. Many families have discovered the moon, planets, and stars from their own backyards, and this has caused a great surge of interest in astronomy. This led many to acquire their first telescope or to upgrade their old one. Indeed, throughout the industry many enthusiasts have found many items out of stock and very long backorders. Explore Scientific has increased manufacturing demand by expanding our manufacturing facilities and workforce. In addition, we have adopted a program of regularly communicating with our community through live video programs with live chat dedicated to astronomy and exploration where we do our best to keep everyone informed (see explorescientific.com/live).

About This Business

BBB Accredited Since: 12/5/2017

Years in Business: 17

Photos and Videos

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Business Details

BBB File Opened:
8/7/2015
Business Started:
1/1/2008
Business Started Locally:
1/1/2008
Business Incorporated:
1/25/2011
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Scott Roberts, Owner
Number of Employees:
20

Additional Contact Information

Principal Contacts
Mr. Scott Roberts, Owner
Customer Contacts
Mr. Scott Roberts, Owner
Fax numbers
Primary Fax: (479) 717-2898

Additional Information

Latest Reviews

  • Geraldine D

    "Rebecca is very knowledgeable, professional patient and patient I am very impressed with this service"

  • Timothy F

    "Great experience, treated professionally. Very happy with the interaction and called back."

  • Paul R

    "I bought a David Levy Comet Hunter about ten years ago and never used it, Due to health reasons I'm having to sell all my astro gear but this has a problem I never noticed before because I never used it, I have been trying to get in touch with ES since Nov 9 2024 this attempt has been a nightmare, after several unreturned phone calls and emails with no response I sat in my recliner and thought." ... Read full review

View all Reviews

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