Reviews

This profile includes reviews for Auto Services Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Services Company, Inc.

  1793 Highway 201 N Mountain Home, AR 72653-2410

  
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  Auto Services Company, Inc.

  PO Box 2400 Mountain Home, AR 72654-2400

  

Review Details

• Review fromOlivia J

  Date: 05/01/2025

  Great service, competitive price and comprehensive coverage purchased via my credit union. I've used the warranty multiple times with no issues and $0 deductible. My mechanic said they were super easy to work with, better than most companies. So glad I decided to buy this warranty, will purchase again.

• Review fromABRAHAM R

  Date: 04/26/2025

  On April 15, 2025, Athens Auto Care submitted all requested documents to ASC Warranty, including a sensitive W-9 form, our state sales tax certificate, and full client and vehicle details. Along with the submission, we specifically asked whether the client’s vehicle would be covered before proceeding further.
  Despite multiple follow-up attempts on April 19 and April 23, 2025, ASC Warranty failed to respond regarding coverage approval. Instead, they insisted the W-9 be sent again, despite having already confirmed receipt of the documents.
  Subsequently, a different representative claimed that nothing had ever been received, directly contradicting the confirmation emails we hold as proof. Throughout this time, our inquiries about the client's coverage were ignored. Rather than providing clarity, ASC Warranty continued requesting sensitive business information without even verifying whether the claim would be honored.
  Due to ASC Warranty's delays and lack of professionalism, the client ultimately retrieved her vehicle, frustrated by the absence of a decision. Athens Auto Care waived both the diagnostic fee and storage costs to avoid burdening the customer further.
  This experience shows a serious lack of accountability and communication on the part of ASC Warranty. Sensitive information should not be requested lightly, and businesses should not be forced to submit private documents without assurance of coverage.
  Both service facilities and clients deserve better support, transparency, and professionalism from a warranty company. We strongly encourage ASC Warranty to revisit its internal procedures and ensure more reliable handling of future claims.

• Review fromR C S

  Date: 03/20/2025

  Excellent warranty provider. Prompt service, no debate on coverage provided.

• Review fromBridget S

  Date: 03/14/2025

  Responsive and courteous every step of the way. They've helped me with two very difficult issues with my car.

• Review fromAntonio D

  Date: 03/10/2025

  The warranty helped my family get our van fixed and saved us money. Thank you!

• Review fromJacob B

  Date: 02/25/2025

  Only warranty company that hasn’t taken my money and then denied my claim… helps restore my faith in people and business!

• Review fromLance K

  Date: 02/18/2025

  The company's representative was very helpful and professional. He took care of my vehicle's transmission repairs quickly so I can get back on the road again. Thank you.

• Review fromFelix N

  Date: 01/24/2025

  The best part so far , is I didn’t have to do anything. Gave the dealership my contract number, they called ASC and took care of everything, right up until I picked my vehicle up and paid my portion. No complaints from. Dealership said they complain about the price, who won’t. Cost now days are crazy. Go Job ASC.

• Review fromTom O

  Date: 01/22/2025

  Good job processing my claim! She listened to my request!

• Review fromStephanie B

  Date: 01/21/2025

  Booth Motors lied to me about my credit score which caused me to put a bigger down payment than I wanted to. On 1/17 I was talking to either Rod or Victor and they openly admitted over the phone that credit they told me was wrong by at least 115-130 points he said it didn’t matter, and it wouldn’t make a difference towards the loan. When I looked up my auto credit through Capital Ones Online Tool I found my score was 185 higher than stated. They told me I was approved for financing so they gave me the keys and the registration. Less than 24 hours later Capital One calls me to verify information that was submitted to them by the dealer so they could finalize. After I told Capital the car was having transmission issues after I put approx. 60-70 miles on the car and even though I told the dealer several times, I did not want the warranty. They kept persisting. They pressured me making me feel like I wouldn’t get financed if I didn’t get the warranty. Capital immediately escalated the issue to dealer requesting that the vehicle get fixed and they rewrite the contract without the warranty. Dealer refused to do so. They threatened my down payment would be used to fix the car and the car wouldn’t be given to me afterwards if I didn’t choose to make a warranty claim. The application for the loan was falsely filled in with inaccurate information by the salesman Rick. When the paperwork was presented to me by finance manager Steffen, it was rushed, not explained to me and I wasn’t even given time to read over the paperwork. They put me in a really bad financial situation. I’m stuck renting a car from Enterprise. I missed a day work and lost money. It’s been 10 days loan is still not finalized and they refuse to give me my money back. They consistently ignore my emails. For some reason the lien amount on the title application is $10,000 higher than the amount that was supposed to be financed.