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Business Profile

Self Defense Devices

PS Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Defense Devices.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Hike-N-Stick at ******* from owner *** *** located at **** ********** ****** in Honolulu Hawaii on March 4, 2013 for $171 .Back in February I noticed that when I tried to check the zapper,it didn’t work. I’ve used this stick to only go walking. never had to use it on anyone or anything. I have only checked it a few times to make sure it zapped.However now it doesn’t work at all,not even the flashlight.when I went in to get it checked *** said that I would have to f/u with manufacturer. Since it is still under the 2 year warranty, checking to see what my step would be to get this fixed or replaced.I have emailed twice on the PS product website however did not get a response back.

    Business Response

    Date: 06/06/2024

    Please call us at ************ ex*** and I will be glad to help you for I have not received any emails from you.

    Thanks

    ***** **********

    President

    PS Products, Inc.

    ********************

    ************ *****

     

PS Products, Inc. is NOT a BBB Accredited Business.

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