Reviews

This profile includes reviews for Dillard's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dillard's, Inc. has 169 locations, listed below.

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  Dillard's, Inc.

  1600 Cantrell Rd Corporate Offices Little Rock, AR 72201-1110

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  Dillard's, Inc.

  null Fairlawn, OH 44333-3348

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  Dillard's, Inc.

  4400 Belden Village Mall NW Canton, OH 44718

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  Dillard's

  4615 Eastgate Blvd Eastgate Mall Cincinnati, OH 45245-1203

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  Dillard's

  9681 Colerain Ave Northgate Mall Cincinnati, OH 45251-2005

Review Details

• Review fromShaun B

  Date: 04/09/2025

  If only I could give 0 stars. I paid off my account on in January, with Dillard's cashing the check on 1/7/25. I received a letter that my account was paid in full. Well, the next month I received a notice my account was past due. I called, and was told I needed to fax a copy of the cashed cashier's check from my bank. I faxed the requested information and I was told the dispute to my account would be handled. I get another letter from Dillard's saying that the dispute had been closed, and I owed the $1000. The next day my credit report was 70 points down because Dillard's reported I was over 90 days late (mind you I had been calling and monitoring the situation and I was told they would not report the payment because it was their issue). I was told to fax the information again regarding the payment, and I called to to ensure they got the information. I spoke to a lady on the phone and I told her about the dispute, the credit report issue, etc. to which she replied I should just pay the account off again, and Dillard's would return any monies that I was owed! It is now April 9, and the dispute has finally been taken care of, however, Dillard's has failed to report to credit bureau that it was their mistake. Please stay away!

• Review fromEllen B

  Date: 04/03/2025

  Bought 2 tops for relative as a gift. She didn't like them and mailed back to me. I mailed back to Dillards and they would not accept. DONT BUY PRESENTS AT DILLARDS

• Review fromBryan S

  Date: 04/01/2025

  Made an online purchase, Great product, great price, but sizing was inaccurate and they would not exchange or refund. Who does that? I will never shop with them again.

• Review fromTracy K

  Date: 03/26/2025

  Dillard is completely going downhill.I ordered a dress $165.000 they immediately bill my card.l been waiting for 5he dress over three weeks.Call for my money to be refund .They said they was going to refund it.This took five more calls.lm still waiting ,this store need to go out of business ASAP buyer beware.Horrible

• Review fromJennifer W

  Date: 03/12/2025

  Never shopping with them again. This is crazy. I wish I had read their reviews beforehand. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillard's a try and they are awful. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

• Review fromKate S

  Date: 03/04/2025

  I tried to purchase items from this company. Each time they canceled my order and blocked me. It's insane. I used to shop at this company so much back in the day. It's sad how much they've gone down hill. I wouldn't recommend them to anyone now.

• Review fromGordon L

  Date: 01/17/2025

  The most terrible shopping experience and the most unhelpful staff.

• Review fromDaryl T

  Date: 12/03/2024

  If I could leave less than one star, I would!
  I bought a jacket at the clearance center that was on the rack at 3999
  When it rang up at the register, the cashier immediately said this is the wrong price, I know who marked these and put them on the shelf (Her comment clearly acknowledged that an employee had marked them wrong, that it wasn’t just on the wrong shelf or someone switching tags!
  So I’m calling back all I’m asking for is a credit not asking for even cashback
  I’m expecting credit for the overage that I paid
  But I’m told by customer service that I have to go back to the exact store which is a three hour round trip
  Even if I did make that drive, I would spend more in time and gas for the $60. I paid too much.
  I guess the $3000 we spend per year well now go to a different brand and location maybe where we are respected a little more

• Review fromDebije C

  Date: 11/27/2024

  Dillards in Huntsville, AL, needs to make an example for the rest of the employees to follow, with Ashley A from lingeri. My sister n law was in need of some black pants for her daughter undergoing chemo. This young lady went out of her way to help. More employees need to be like her and she needs to be praised. In a situation like my sister n law is facing, this young lady made alll the difference, Thank you Ashley

  Dillard's, Inc.

  Date: 12/02/2024

  Thank you so much for the kind words. I have passed this along to the store manager!

• Review fromKim W

  Date: 11/16/2024

  I purchased a pair of UGGs at Crestview Hills Kentucky store. I purchased them two weeks ago. I got them out of the box today and wore them about 10 minutes when the strap broke. So I boxed them up and took them back out to the store where I was told that because I had them on my feet, there was nothing they could do. I told him I just paid $150. I’ve only had them a few minutes and the strap broke just to please to return them. They refused. Told me to call UGGs, which I did. And since dillards is a third-party company… Then they told me that they cannot help me. So I asked the girl again to please consider since I did not even wear them no more than a few steps to please return them. That $150 was a lot of money , and I would really appreciate it since we’re customers of Dillards. She refused. Now I’m out of 150.00 and no shoes…