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Business Profile

Plumber

Benjamin Franklin Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.74

Average of 22 Customer Reviews

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Review Details

  • Marc W

    Date: 04/10/2025

    Jason was GREAT found our problem and fixed it outstanding

  • Michael B

    Date: 03/25/2025

    Outstanding customer service and professionalism, every time I call them to repair something at my home.

  • Inja G

    Date: 01/08/2025

    Kenneth from BFP has been a fresh of breath air! He is ALWAYS polite, prompt and professional. This is THEE *********** of plumbing services. I can always count on BFP to take care of any concerns w/a jovial disposition. That starts w/Latavia (customer/admin services), Breck (manager/operations), Kenneth (superb technician). Thank you again for your phenomenal customer service.

  • Mary M

    Date: 01/03/2025

    I was totally pleased with Ben Franklin tech. I could not be happier about his work. He came in, found the problem and was so willing to fix the problem. There ought to be more techs like him!!!

  • Pam H

    Date: 12/24/2024

    Seth and Juan came out again and as usual they were fantastic. Another plumber did work before then long story short I've had some horrible un ethical people do work in my home. Seth and Juan have been such a big help and saved the day.Theyve worked with me. Today there was flooding ...pipe collapsed .long story short the previous person put the wrong pipes in ...One definitely has to do research and ask questions. Seth and Juan are a part of the family now as much as they've had to come repair what others have messed up. Thanks guys

  • John L

    Date: 12/23/2024

    Seth was great! Best plumber ever, and, even better, just a good dude! Explained how to take care of my system and delay expensive repairs for further down the road. If all employees offered this customer service, everyone should want Seth and Ben Franklin plumbing for their regular service!

  • Scott B

    Date: 12/17/2024

    Ben Franklin is great. Kenneth is awesome ! All business all good.

  • Lorraine L

    Date: 12/10/2024

    I’ve been using this company for repairs and new items for the past 10+ years. Everyone is very knowledgeable and very professional. You can’t go wrong with them. Seth is wonderful.

  • Cindy E

    Date: 10/30/2024

    Jason did an excellent job. He was professional and prompt. I called at 8:00 and had an associate at my house in a hour. The swift service was greatly appreciated since I had not had water since yesterday.l was given the cost of service before the repair was started. Very satisfied with this company.

  • Paul R

    Date: 10/11/2024

    This week I was physically threatened on my own property by an employee of Benjamin Franklin Plumbing owned by Breck S*****. The employee repeatedly said he wanted me to come outside so he could “beat” me. There is a witness, another employee. Despite reaching the owner for help and resolution, I received no response or support other than being told it was an HR matter, end of discussion. I have been advised that there is nothing legally I can do. But in civilized society, this kind of behavior is unacceptable. I believe that businesses must take responsibility for the actions of their employees while performing duties of their employment. Benjamin Franklin Plumbing is an Authority Brands company. They have not been available to speak with me after several voicemails and attempts to reach Holly B**** in their customer service department.

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