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Business Profile

Bowling

Oak Mountain Lanes, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the ************* on July 3. While paying for the time. I asked if I could get the bumpers like my son. I was told no. So, I thought Ill just try and see if I can do it. Trying not to make a fuss over it. Because my child really wanted to bowl. After bowling for just a little while. I realized it was just not working. My disability was interfering with my ability to bowl. But the bumpers could stop the ball from going into the gutter. My husband noticed the dis comfort and how most of my ***** were gutter *****. So he asked the cashier for the bumpers. Explaining that I have a disability and they would help. He was told that they are too expensive. And they could not put them up. If it wasnt for our child we would have left. But we didnt want to ruin his time at the bowling alley.

    Business Response

    Date: 07/24/2024

    We have a strict policy that no one over the age of 10 may use the bumpers, unless they are in a wheelchair. This person was not in a wheel chair, nor, according to their compliant, not able to roll a bowling ball down the lane. The fact that she could not knock any pins down is irrelevant and does not constitute us needing to break our policy. Had she been in a wheel chair or under the age of 10 we would have gladly accommodated her with the use of our bumpers. We are a privately owned business with the right to have our own set of policies and procedures, if the customer does not like our policies they may choose to not frequent our establishment. 

Oak Mountain Lanes, Inc. is NOT a BBB Accredited Business.

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