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Business Profile

Auto Body Repair and Painting

Custom Paint Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tyler L

    Date: 12/07/2023

    The people are fraud and take no initiative. I had a minor accident to my vehicle dating 4 months ago. There has been one excuse after another regarding part delays, strikes, etc. Understanding the market we are in, I have given the company time but come to find out they have been adding supplemental claims with my insurance that I did not ask or approve to my vehicle. They have told me parts have been completed when they have not. Their primary manager quit and stated they had been contracting them to work for them but he has to work after hours in order to fulfill his contracting duties. It's been 5 weeks that he departed and they have yet to fulfill a replacement and not once have I had a manager to call me back. They submitted the incorrect paperwork to my insurance on multiple occasions. They have also submitted the correct paperwork through the wrong portal on multiple occasions causing further delays with payment from my insurance. I have requested a call back regarding an update on my vehicle almost daily for no one to return my calls. There is zero focus on any expedition or customer service from their company. I get the answer "I am just the front desk" and no action has been taken for a manager to call me back. There is zero willingness to make things happen on their end. I've never submitted anything to the BBB but this one had to listed and reviewed. It's the absolute worst experience I've had with any company. They should be marked on the level of fraud per their lack of operating principles and morality.

Custom Paint Collision Center is NOT a BBB Accredited Business.

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