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Business Profile

Telephones

Otelco

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Otelco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Otelco has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Otelco

      505 3rd Ave E Oneonta, AL 35121-1557

    • Otelco

      4045 Gadsden Blountsville Road Walnut Grove, AL 35990

    • Otelco

      215 Roe St Pilot Grove, MO 65276-1028

    • Otelco

      68959 Main St Blountsville, AL 35031

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been with Otelco, now Go Net speed for almost 4 years. We are constantly calling because we are not getting the speeds we are paying for. They send out a tech, who sticks a band aide on the issue only to have to call them back a week or 2 later to report the issue again. Nevet ending cycle. We pay on time, every month but have constant issues. They are the only internet provider in the area and I believe this is how they get away with s******* people over. We pay our bill, issues never resolved, and no credit to our account. We pay $121 a month for higher speeds since I work from home, yet the speeds we get are lower prices, seems convenient. Example, the techs were out October 15, 16, & 18th, on the 18th we were told someone would call the following week to let us know they would be out to complete the work. Fast forward to 10/24, low upload, called to ask the tech when someone would call us or to be out to repair the problem and was told since I called we were on the list for dispatch to send someone out, a week later, enter eye roll emoji here.

    Otelco is NOT a BBB Accredited Business.

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