Complaints
This profile includes complaints for Buckmasters, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Provided they actually send the refund check, if check is not received in 30 days, I will re-issue my complaint with the BBC.
Sincerely,
***********************azine and reading it in the past, I wouldn't recommend their products to anyone, they can keep their magazine at this point, I want the money back that I paid for a 5yr subscription and have not received 1 single magazine since renewal.
Business Response
Date: 10/26/2023
Dear Customer,
We're sorry for the trouble with your recent order. We've addressed the issue and will be sending a check tomorrow for the full refund as requested. Your account is now closed. If you decide to return in the future, you can create a new account.
Apologies again, and if you have any questions, reach out to our customer service department at ************** during normal business hours.
Best Regards,
Buckmasters, LTD
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I see that they are sending past issues of magazines that I haven't received but, still want my current magazines that I'm supposed to be getting for life.
Sincerely,
*******************************Business Response
Date: 12/13/2022
We have the account reactivated and back issues on the way tracking number **********************. Should you have anymore issues with your account ********************* can be reached at **********
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