Reviews

This profile includes reviews for SERVPRO of Montgomery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SERVPRO of Montgomery

  5939 Troy Hwy Montgomery, AL 36116-6552

  
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  SERVPRO of Montgomery

  692 Commerce Ct Prattville, AL 36066-7506

  

Review Details

• Review fromVelnetia W.

  Date: 09/09/2024

  I had a flood late April 2024, and servpro was called out.the advised giving by my insurance (Staye Farm). I hired servpro only because that's who my insurance have business with. Later, when it time to do the repairs( servpro was paid in full ) . So everything would go smoothly so I was told. We'll it didn't! They pretty much disappeared until I called my adjuster and servpro guy.We both received excuses. They tried to swith the flooring and I called them out on it. So since the trust was broken, I did not want any part of servpro to come in my home. ********** told e that I hired them and it was nothing they could do. I still proceed to ask State Farm for help( just to be a 3 party on advice). The ower was contacted. The boss contacted me . The conversation went on for a month and a half. I still have pictures and videos to show that no one came to my home while I was in a hotel fir 2 weeks. Later the boss,figured he would offered me a tiny refund.( very insulting).He came back later to offered another tiny refund.( to sorry to say ma'am we made an mistake) after talking with legal advisor. I contacted the boss. Then he replied that servpo decide not to work with me anymore. The boss brought a check to my home with a smirk on his face, saying I needed to " money" and he will deliver the countertops also( next day).And I can pay someone else to finish the work. I begged him to pay for the hit water tank to be back install. The only thing servpro did aa far as repair. Was painting the small laundryroom, kitchen, put the kitchen sink cabinet in and painted it as well. As of Sept. 2024 my home still look like a hurricane hit it. I had to put the debris from the sink on the curbside myself ( single older woman). The most disturbing part is : the contractor wanted to come back but the boss said no. He even tried to throw the young contractor under the bus.That's when I said I need to speak up and out to everyone about this situation. Still trying to fix my home now

• Review fromJane E

  Date: 06/21/2023

  Servpro sent a contractor after being hit by hurricane and h,le did not have electricians licenses, therefore he was not able to do proper repairs and left molded installation in my walls.