Reviews

Review Details

• Review fromPaul L

  Date: 04/30/2025

  ALL THIS HAPPENED ON AUG 2024N MY OUTSIDE UNIT STOPPED WORKING ON DEC 2024!!WORST A** LYING A** BUSINESS I HAVE EVER FOOLED WITH!!!THEYRE RACISIT AND TOOK MY MONEY ON A PERSON THAT IS ON **************** CALLED THEM AT BOTH OFFICES N ALL I GET IS THE RUN A ROUND! THEY REPLACE THE OUTSIDE UNIT AND TOLD ME THEY CHECKED BOTH UNITSUPSTAIRS AND OUTSIDE UNIT.THE OUTSIDE UNIT WAS MORE TO FIX THAN THE UPSTAIRS UNITSO I TOLD THEM TO CHECK FOR LEAKS FOR BOTH ************ SAID MY UPSTAIRS UNIT WAS FINE N IT WAS THE OUTSIDE UNIT!!BUT WHEN THE OUTSIDE UNIT STOPPED WORKING THEY SENT SOMEBODY OUT HERE IN ******** SAID THE UPSTAIRS UNTIL HAS BEEN LEAKING FOR A LONG TIMEBOUT A YEAR OR LONGER N THAT SHOULDVE BEEN BROUGHT TO MY ATTENTION BEFORE THEY REPLACED THE OUTSIDE UNIT BUT THESE A******* NEW THAT THE OUTSIDE UNIT WAS MORE LIKE$5900 N THE UPSTAIRS UNIT I GOT A QOUTE FROM ANOTHER ***************** SAID THEY WOULDVE DONE THE UPSTAIRS UNIT FOR BOUT $1800 N IM SURE BEST CARE HOME SERVICES NEW THAT N JUST WANTED THAT OUTSIDE UNIT CAUSE IT CAUSED BOUT 3X MORE!!!!!PLEASE DONT DO BUSINESS WITH THESE RACISIT A******* ************,******* OR ******* **!IVE EVEN CALLED THE HEADQUARTERS IN ******* AND THEY EVEN GAVE ME THE RUN A ROUND N WOULDNT LET ME TALK TO THE OWNER AND WAS RELAYING ALL MESSAGES THROUGH THER RECEPTIONIST !!!MAN UP CHUMPS AND TALK TO ME CAUSE YALL NO YALL GOT OVER A MAN THAT GETS A CHECK ONCE A ************ DONT CARE THAT IM SITTING IN A HOT A** HOUSE WITH NO AC!!!!!!!WHAT A BUNCH OF RACISIT A** PEOPLE!!!!!I EVEN TALKED TO A FIELD MANGER AND HE HAS BEEN INTOUCH WITH ME SINCE APRIL 2025 N ALL HE HAD BEEN DOING TO ME IS LIES AFTER LIES N I HAVE THE ***** OF THAT!!!!!DONT DO ANY BUSINESS WITH THESE PEOPLE CAUSE THEY ARE THE WORSE COMPANY EVER AND SHOULDNT BE IN THE BUSINESS WITH THE PUBLIC PERIOD!!!!!!!!!!

• Review fromHeather W

  Date: 05/27/2024

  Best Care was sent out by our home warranty service. I filed a complaint on Thursday, May 16th. Best Care contacted me and couldn't get to me until Tuesday, May 21st. Technician came to my house on the 21st. After being in my house for about a little over an hour, he stands in my kitchen and tells me that the problem was the reverser valve. He files his report with my home warranty service and what was put in the report didn't match what he told me while he was standing in my kitchen. In the report he stated, "a piece of clothing fried the zone board". I am no technician HOWEVER I do know that there is a difference between the reverser valve and a zone board. I called and complained and the service manager came to my house and was there a while. He also said it was the zone board and a damper issue. Asked for an estimate and was told this was "normal wear and tear" so now our home warranty company will not cover cost of repairs. This house is only 4 years old and I think that the term "normal wear and tear" is utter BS. My other issue with this company is on Weds May 22nd, I was told I was on the scheduled service list for that day and I was "next on the list" at 4:30pm. At 5:47 I called again and AGAIN was told "next on list". I changed my plans to be home and NOBODY SHOWED UP OR CALLED! Horrible customer service. I will NOT be using this company to get my repairs done. BTW, the service manager never got us an estimate after May 23rd visit. It is now May 27th and I still don't have an estimate to fix my problem. Doesn't matter now as I have a second opinion scheduled to come out tomorrow and will gladly pay somebody who has better customer service skills than this so called company. You need to figure out a better name, BEST Care doesn't suit your organization.

• Review fromK.M.

  Date: 08/10/2023

  Best Care was sent out by our home warranty company to diagnose our UPSTAIRS hvac unit. After the visit we discovered that the technician had disconnected wires on our DOWNSTAIRS unit (the one that was working fine). They repeatedly tried to sell us a new unit instead of the repair covered by our home warranty. We felt very uneasy with this company both due to their hard sell tactics and the wires that were disconnected. We assume that they disconnected the wires to force us into a quick decision. It didnt work. After getting a second opinion on our own dime we went with a reputable company who didnt try to hard sell us. I would steer clear of this company based on our recent experience.

  Best Care Home Services

  Date: 08/11/2023

  ************** did not touch the other unit. Our **************** Representative notated very clearly it was your upstairs unit that wasn't working and ************** notated which unit he inspected. The warranty company is very specific with us about only inspecting what is on the work order. Additionally, ************** notated that the evaporator coil on your upstairs unit (which is 20 years old) was completely rusted out and leaking. If another company came behind us and filled the system with refrigerant, a system with a known refrigerant leak, it will work until it all leaks out again. In situations like these with very old units and catastrophic failures, we like to give customers options in the event they're interested in purchasing a new unit rather than pay the out-of-pocket expenses ($2,175) associated with replacing a part using their home warranty. We simply attempt to provide different options to customers - there are no hard-sell tactics. We apologize if our efforts were misunderstood.

  K.M.

  Date: 08/17/2023

  Based on what actually happened and the mistruths in the above response, I stand by my opinion that this company is not straightforward and upstanding in their business practices. Beware.

• Review fromMarcy W

  Date: 05/15/2023

  Best Care was assigned as a provider by our home warranty company to come out and fix our upstairs AC unit. We have been rescheduled 4 times, going on nearly 2 months of trying to get our AC fixed with ********** Their reasoning for canceling/rescheduling is always due to technicians calling out, or quitting. My children sleep upstairs and its ***** degrees at nightthey cry because it is so hot. If you need your AC unit serviced or fixed in a timely manner do not use this company, you will just be disappointed time and time again with their inability to get the work done.

  Best Care Home Services

  Date: 05/16/2023

  We are very sorry that our staffing issues caused an inconvenience to our customers. While we would never intentionally cause a delay in service, we did the best we could while also prioritizing customers with only one non-working air conditioner. We were out at this customer's home yesterday and found that the unit was not working because it had become unplugged in the attic. The unit is now up and running. We can't apologize more for the delay.

• Review fromBobby M

  Date: 03/01/2023

  Terrible customer service from the first person that answers the phone to the tech to the general manager to the owner. Each person is just as evasive as the next. HVA unit has now been out a month while they look for a part. Kept calling trying to get updates and the only answer they had was when the part comes in we will be out there. This is the office staff only. How dare someone else call and try to resolve the problem. Repeatedly tried to speak to management and they wouldnt let me, tried to get the owners number and no one would give it to me. ***** is his name and you can find his number on some different sites. Now instead of a fan they want thousands to replace the unit. Do not have them out to your house.

• Review fromWILLIAM G

  Date: 12/02/2022

  Best Care technicians installed a new HVAC system in my home today and they were outstanding. They removed the old system and installed a new 3 ton unit in a little under 6 hours. Completely cleaned up and removed old system and all debris and packaging.

  Best Care Home Services

  Date: 12/02/2022

  Thank you ************** for taking the time to post this review! We appreciate you. Enjoy your new system!

• Review fromPamela F

  Date: 11/01/2022

  On 09/15/2022, my HVAC unit stopped cooling properly & I noticed ice on the hose extending from one of my units. My warranty company, American Home Shield, sent ************** Services the next day who diagnosed my unit as having a bad compressor. Before ************** replaced the compressor, I had to approve and pay for out of pocket exp of $1400 stating the compressor was covered but only $10/lb of Freon was covered & their charge for Freon was $175/lb and that I needed 8 lbs. They refused to disc costs of ***** and I am not sure how they knew in advance how much Freon they were going to need. I went ahead and paid for non covered cost and they proceeded. Within 2 days my unit was doing the exact same thing requiring my warranty company to send them out again. Once again I was told my compressor had gone out They came out again and once again told me the compressor was bad stating the warranty company makes them use refurbished parts & this happens all the time. They ordered another compressor & replaced once again a week later. Compressor broke down again in less than 24 hrs. I called AHS to inquire about their requirements of using refurbished parts and they informed me this was not true. They stated they pay a stated fee for work performed & had nothing to do with type parts contractor uses. At this point I had lost confidence in their ability to resolve my issue as I did not feel they were being honest with me. I asked *** for second opinion but was told my only other option was to hire my own contractor and pay myself and submit to them for reimbursement. They sent Best Home out again but this time they stated I needed replacement of several parts to include air handler unit which is inside house. They never set foot inside. I was once again informed I would have to pay for air handler as this was non covered. I called AHS again and again requested 2nd opinion. They finally agreed and sent another company who informed me the compressor had been wired wrong.

  Best Care Home Services

  Date: 11/03/2022

  We have left multiple messages for this customer --both prior to this review and since it was published. There are some inaccuracies with the statements that we'd like to provide clarity on, specifically regarding the compressor. It's not a requirement to use refurbished parts; however, the warranty company has approved the use of refurbished compressors. They order theirs from the same place we do. We'd very much like the opportunity to talk with this customer and our Branch Manager is going to keep trying.