Major Appliance Dealers
Bob Wallace Appliance Sales & Service, Inc.
Reviews
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromSyed Hammad A
Date: 07/05/2024
Worst post sales service possible. I have had more then $20k worth of products for my new house. The refrigerator malfunctioning since day 1 and no one has appropriately responded so far with weeks into the initial complaintReview fromKaren P
Date: 09/15/2022
We have done business with *** Wallace Appliance for many years and are happy repeat customers. We first asked for sales rep ********************* a few years ago (based on recommendation of friends) when we needed to replace a refrigerator early in the pandemic (unfortunately when the supply chain issues began). He helped us find a refrigerator that was a perfect fit for our needs that would also require a relatively short wait time. We have returned to deal with ***** each time we need a major appliance based on his expertise with the products and his commitment to customer satisfaction. During the wait interval for the deliveries, each time he kept us informed on status. The subsequent coordination of delivery and installation is excellent - they are very professional, coordinate their arrival well and do a wonderful job. Recently our washer failed and we had to wait a couple weeks for the initial service call (which unfortunately has become common pretty much everywhere). The problem was diagnosed and their service department was able to locate a replacement part quickly and come back out the next morning to finish the repair!
Bob Wallace Appliance Sales & Service, Inc.
Date: 09/16/2022
Thank you for your review! We strive to make every customer experience the best it can possibly be. During these challenging times it's great to hear we met or exceeded expectations. We appreciate your loyal support for our locally owned and operated business and look forward to many more years of sales and service to North Alabama.
Sincerely,
*******************
Sales Manager
*** Wallace Appliance
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