We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Fire & Ice Heating & Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Amanda F

    Date: 08/24/2023

    I would give zero stars if I could. From May to August they had been to my home 5 times. Stated first time it was a capacitor worked 30 min. Came the next time said it was compressor replaced worked a week. Came next time said bad compressor which was new. Came next time said nope compressor good coils are bad condenser needs replacing. Mind you after 5 visits all of the sudden coils are bad and stated due to abuse and misuse. They are the only company that has ever touched this unit. They are clueless on how to diagnose. We are still waiting on a call back and its been two weeks!!!!! Went with another company who is very knowledgeable and came right out. Saw the problem immediately. Fire & Ice had left off caps to Freon and it all leaked out, they also welded something wrong and it was damaged. We are going on over 3 months with no air in our upstairs unit due to their inability to diagnose correctly. Run like your hair is on ?? and do not waste your time because it will only cost you more in the long run. We asked for the owner to call us and not a word from him. I feel like they do crappy work because its under home warranty. We are also in the process of recouping any and all money out of pocket weve had to spend on window units and service call deductibles due to them. We will take this as far as we have to to get our money back we have documentation to prove our case!!! This company needs to be shut down for fraud and neglect due to incompetence.

  • Christina G

    Date: 08/04/2022

    my home warranty sadly sent my AC outage to them. DO NOT call if you want it done right or appt set timely. First they installed my new ac unit - installed on original pad that was 3 x too small for the unit - only fixed after i called. Now only 2 months into new unit already quit working and is clogged. My warranty company sent a different company out and they found the indoor unit A/H was installed on original return so was told will keep clogging until is fixed - plus did not install a drain. Then after my call got reassigned to them they did not even come out to fix!! still UNRESOLVED plus the girls in office are SO RUDE!!!!! BUYER BEWARE DO NOT USE THEM IF YOU WANT WORK DONE CORRECTLY.

    Fire & Ice Heating & Air, LLC

    Date: 08/05/2022

    Sorry for the issues you are having. We went back out to your home and there is no issues with the unit that was installed and it was installed correctly. We also found there was no issue with the drain other than someone had took it apart and did not add water back to the p trap which you spoken to the tech and said you had done that. If you have any more issues, please let us know. Have a wonderful day and thank you.

Fire & Ice Heating & Air, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.