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Business Profile

Payment Processing Services

Nexbillpay, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Nexbillpay, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nexbillpay, LLC has 2 locations, listed below.

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    • Nexbillpay, LLC

      2416 Green Springs Hwy Birmingham, AL 35209-4920

      BBB accredited business seal

    • Nexbillpay, LLC

      PO Box 19688 Birmingham, AL 35219-9688

      BBB accredited business seal
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    Review Details

    • Philip H

      Date: 04/30/2025

      If you see this company online, USE THEIR SERVICES AT YOUR OWN RISK. Used their service to pay a water bill that has a disclaimer that they are not responsible for any errors or charges resulting from their errors. The first error was an automatic payment failed to process resulting in a late fee assessed. I called and made contact. The issue was escalated only after I called. Weeks went by with no contact. I requested a call back on each occasion, but never heard back from anyone. The last error was a double charge for my payment. I put a stop payment on that because of the obvious error on their part. I was assessed a returned check fee. When calling, I was told they would escalate again. But being hopeless from the last experience and knowing it was my last bill after selling the home, I decided to just eat the fee. I did get a call back and told them I decided to take the charge so I would not ever have to deal with them. There was no offer to resolve the situation from the caller. I was able to use another method to pay.

    Nexbillpay, LLC is BBB Accredited.

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