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About

About This Business

BBB Accredited Since: 7/1/1955

Years in Business: 173

Products and Services

Based on information provided, this company is a natural gas utility in the state, serving Central Alabama.

Business Details

BBB File Opened:
7/1/1955
Business Started:
10/1/1852
Business Started Locally:
10/1/1852
Business Incorporated:
3/21/1929
Type of Entity:
Corporation
Business Management:
Mr. Joe Hampton, President
Ms. Julie Trachsel, Manager of Rates
Ms. Shannon Panos, Community Manager
Mr. Chrstopher Gagliano, VP of Customer Experience
Ms. Deb Siewing, Manager Community/Agency Services
Mr. Antoine Lidell, Vice President
Mr. Chris Ritchie, Claims Specialist
Ms. Gail Cruz, Community Manager

Additional Contact Information

Principal Contacts
Ms. Julie Trachsel, Manager of Rates
Customer Contacts
Mr. Joe Hampton, President
Ms. Julie Trachsel, Manager of Rates
Ms. Shannon Panos, Community Manager
Ms. Deb Siewing, Manager Community/Agency Services
Mr. Antoine Lidell, Vice President
Mr. Chris Ritchie, Claims Specialist
Ms. Gail Cruz, Community Manager
Additional Phone Numbers
Other Phone: (800) 292-4008
Other Phone: (314) 342-0669
Other Phone: (205) 326-8450

Additional Information

Latest Reviews

  • Shaun R

    "The ************* I have ever decided to use. **************** is trash." ... Read full review

  • Rodnelia K

    "******** customer service! Its no urgency for the customer, but its plenty of urgency for payment and disconnections!" ... Read full review

  • Melissa E

    "Wish I had the choice to change providers. My services were cutoff when I had a lot going on and forgot to pay my bill." ... Read full review

View all Reviews

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