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Business Profile

Orthopedic Surgeon

Hughston Clinic - Auburn, AL
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Debbie C

    Date: 08/24/2023

    I arrived early and couldn’t check in because the receptionist incorrectly completed parts of my information and couldn’t figure out how to change the incorrect info in the system. She told me to just e-sign anyway, and I informed her that I would not be singing that all information is correct when it’s not. She then told me that my referral expired, but she was looking at a referral placed for a family member a year prior. After telling her this, she continued to argue with me that she was correct, despite me showing her my insurance authorization (which was current). I had to wait TWO HOURS to be seen, and despite being on time, I was told by the nurse that the receptionist was dishonest and reported I had arrived only 17 minutes before they took me back. Plus, nurse told me she sometimes has to help the receptionist with billing. Also, while I was waiting to be seen, two patients sounded extremely stressed that they couldn’t get an appointment to be seen, with one demanding to see the office manager.
    When I was finally seen, I was then rushed through by two specialists, and I had to ask the PA what my ***** results were as he was trying to hurriedly end the appointment. I was then told to make a ** appointment, which I did. I figured since the ** office was separate, perhaps they would be better. After trying to schedule an appointment with the ** clinic, that receptionist couldn’t schedule me with the correct time she verbally told me she was scheduling the appointment for, so I canceled the ** appointment because I don’t have confidence in this medical clinic as a whole. Additionally, I was just phoned by the PT (Curtis) asking if I wanted to make an appointment. I politely told him I canceled the appointment because I had a terrible first patient experience. He ignored what I said and asked again if I wanted to make an appointment. I told him I have an appointment with another place, and he curtly hung up. In short, this place is very unprofessional.

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