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Review fromBrian D
Date: 01/27/2025
The fan on my Heat Pump was not working. At 9 AM on 1/27/2025 *** Carter HVAC arrived at my home to troubleshoot and repair. The tech determined I needed a new fan motor. The fan motor was within warranty so the part was free. The tech went to get the part then returned to replace it. At 10:30 AM, 90 minutes after initial arrival, the part was installed, the fan was working, and the tech had his tools packed up in his vehicle. I was charged $448.95....for 90 minutes of labor.This is $299.30 per Labor HR. I had to insist that the invoice properly reflect the work as all labor because the tech initially listed all of the $448.95 as "warranty services".Be advised, if you use this company, they will charge you $300.00 per Labor HR. I feel this is outrageous and a sad abuse. Needless to say, I will not use them again.
Don Carter Heating & Cooling
Date: 01/31/2025
We value you as a customer and sincerely appreciate your business. Our goal is 100% satisfaction, and we're sorry to hear you weren't satisfied with our pricing. Before proceeding with the repair, we were fully transparent about the pricing, which was pre-approved by you. We regret that this did not meet your expectations, but we stand by our commitment to quality, reliability, and customer service. If theres anything we can do to address your concerns or improve your experience, please feel free to reach out to our office at **************.
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